Category Ranking History

Uber Eats: Food Delivery Category Rankings

Review Breakdown

Uber Eats: Food Delivery Review Breakdowns

Ad Intelligence on 9 Networks

Ad network creative preview
Network ad network icon Mopub
Media Type Video
First Seen 2 days ago
Last Seen 2 days ago
Creative Count 5381

ASO Keywords

Keyword Rank
eats 1
almuerzo 2
uber eats 3
ubereats 4
uber delivery 5

Downloads

Aug, 2020
Worldwide
1M

Revenue

Aug, 2020
Worldwide
$0

Screenshots

Description

Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!

0 Installed SDK

Reviews

DONT USE THIS APP!!!
TLC_936 on 2020-09-19
I finally broke down and use the Ubereats app because they sent me a coupon in my email. Big mistake! I placed an order with Wayback burger for a couple of chicken sandwiches, fries, onion rings, a milkshake, and a lemonade. It initially said the estimated pickup time would be 5:05pm. Then, it got to be 5:05pm, and it kept updating the estimated pickup time and say they were still preparing my order. So at 5:05, it switched the pickup time to 5:06pm. At 5:06, it said it’d be ready at 5:07pm. I closed and reopened the app thinking it was a glitch. It still kept doing the same thing. At around 5:30, I got sick of waiting and asked my mom to go pick it up or find out what’s wrong with the order. She shows up about 10 mins later with the order. All the food was cold and the drinks melted. The fries and onion rings inedible. The chicken sandwich tough and hard, the bun soggy and sopping wet from the mayo or juice was the chicken. Overall, a horrible experience. I blame the app not the restaurant for this because it kept saying they were still preparing my order and pushing the time back. I went to the help section in the app and explained what happened. I got back a message saying to provide more information including the order number, which is funny because on none of the receipts I received was there an order number, but I gave them the order number that I gave my mom to pick up the order. So make sure you write that down while your order is still being prepared. I provided every detail I could to them. I wake up this morning to another email/message asking me to provide more details. So I typed it all up again, sent them a copy of the receipt from my email, and a screenshot of the app showing it was still preparing my order for pickup at 5:51pm, even after it was picked up and most of it thrown away. A minute or 2 later I got another email/message asking me to provide additional information. I’m not going to freaking repeat myself a third time because you people can’t read and/or understand English! I’ve provided you people with all the information I have including screenshots and copies of receipts. So don’t even bother trying to get any customer service to actually help you. Fix your freaking app or get rid of it. But congrats on pissing me off so much that I will never use you again or your rides. I guess I’ll be switching to Lyft from now on. Bye Uber.
Absolutely worst experience in a very long time
theKimothy on 2020-09-19
First, the app works okay for ordering. The app is downright miserable trying to find and get support. So I ordered for the first time last night. The order arrived late (2 hours) after ping ponging through multiple drivers and when it came, the food was cold and to top it all off, the food wasn’t even sealed. It took awhile to figure out how to report the food safety issue as it kept on making me rate the driver. After getting someone on the phone, I was then told I would be contacted by email after and investigation. The email came and merely stated their policy that they ensure that the food is sealed. So I asked if they investigate why it wasn’t. They replied asking what the issue was and for what order! It’s as if they can’t even see the previous notes! It took me five replies to basically figure out I’m going in circles and I might as well give up. As far as the app functionality, I can’t even find a way to rate the restaurant and don’t know where the ratings come from. Also, it’s very unclear what the service charges are. There’s an upfront delivery fee but the service fee is disguised until you check out. Overall, app is meh and the support is alright. Definitely understand why Uber has a reputation for being all about profits while skimping out on drivers and the restaurants they partner with... as their support suggest they only view you as a number and not a person.
Insidious Upcharging
ChannieBear on 2020-09-19
I usually love your app for traveling and food delivery, but I found it to be seriously lacking this last time. I tried to order my usual meal from Good-2-Go Jamaican Cuisine, which is a jerk chicken dinner w/collard greens, cabbage and plaintains, NO RICE & BEANS, and I was feeling pretty good so I was going to add mac and cheese and candied yams to the order. But when I went to order the dinner, you allow for a substitution but, you don’t provide an option to say what you are substituting for, so how is the restaurant to know if I am substitute collard greens for the the beans and rice, or cabbage or plaintains that usually come with the dinner. Also when I went to add candied yams as an option, the price is listed as $5.00 but it jumped up to $11.00 when it gets actually gets added to the cart. Where did the extra $6.00 come from for a SIDE of candied yams. I tried the same thing with white rice and that went into the cart normally as a three dollar charge. Now this has me questioning every single food order I made with you. I ended up having to go to GrubHub to place my order because this just doesn’t make sense to me. I am disappointed because I like being an UberEats customer but this was a bad experience for me.
Terrible customer service!!!!
Cjpahl on 2020-09-19
I’ve had numerous times where most of my orders missing. I reached out, sometimes they’re good about getting me back my money, other times I have to reach out via Facebook to get my refund because they’re telling me no. They are now refusing to refund me my money because I didn’t receive an item and because I’ve made too many complaints asking for refunds they’re now telling me they won’t refund me anymore. How is it my fault that the store didn’t give your driver what I needed and the driver didn’t get what I needed or the store was out so therefore I couldn’t receive the item. You’re going to hold the customer responsible for the actions of the store and your drivers that is not good customer service. If I tell you I’m not receiving some thing then you need to refund me my money because you’ve already charged me for the product that I did not receive. I have asked for the refund of the missing items and now I’m asking for the refund of the pass that I paid for. And I plan on deleting your app and never using anything from Uber again.
Needs Better Management/QA
CandidaCustomer543987 on 2020-09-19
Add order monitoring to correct issues without the customer having to reach out to complain. For example, an order that was placed at 12p was canceled at 2p after customer requested in live chat. The restaurant never marked the order as complete, so the driver was not dispatched until the last possible minute. Monitoring orders, especially if they are priority, would show that something is wrong so that it can be corrected. The second big uh oh on the order that was already late was that the driver got lost for ab 20 min as I watched him drive around on the app. I contacted the driver and he admitted to being lost and asked me to give him directions. If this order was monitored, Uber Eats could have contacted the driver to help and/or get a new driver. This is not my first bad experience with Uber eats, but it definitely was the worst! I have even given the feedback on the other bad experiences. I have not had issues like this with DoorDash or BiteSquad. I will likely not use Uber eats anymore.
Worst Service Ever
|I||II|I|I||I|II|| on 2020-09-19
You better hope you don’t have an issue because if you do, Uber doesn’t care at all. Been using this service forever. Am an Eats Pass member. But this is simply the worst app. No timely customer service, and incredibly punishing cancellation fees if you don’t cancel within 30 seconds it seems. One of the worst wastes of money. Their customer service team is more than happy to say that they can’t do anything for you, and if you actually need help you need to be so incredibly persistent I can’t believe it. Don’t get this. Get Postmates. I am not paid by them to say this when I say they are not hesitant to give full refunds, pay attention to issues in a timely manner, and don’t make condescending excuses for their behavior. Update: I always take photos, provide evidence, and more when requested. Uber really is just that incapable of providing satisfactory customer service. Beware these scammers
WORST DELIVERY SERVICE
fun and fancy free on 2020-09-19
So we ordered a pizza. The pizza was on its way when I noticed my order was being delivered ON FOOT. With several stops on the way. When the pizza got here it was cold. Now when you pay $40 for pizza you want it HOT. The delivery person didn’t have it in an insulated bag to keep it warm or anything. I contact customer service and they didn’t help at all. Very frustrating. I even asked if I can change to only car delivery so this doesn’t happen again but she couldn’t oblige me. She cut the conversation short after denying me a refund or credit. Even partial credit I would’ve accepted! But now I’m deleting the app. IT’S HORRIBLE. Not to mention the last time I used them my order took almost 2 hours! I tried to cancel that order and they wanted to charge me still. Am I supposed to wait all night?? Conclusion: USE DOORDASH.
More and more problems with this service
LaLagirl21213 on 2020-09-19
I’ve been using Uber eats for about 3 years now..however I’m considering exclusively using DoorDash. On more than one occasion, the food will be ready to be picked up by a driver, but somehow there are no drivers available to pick up the order. I’ve had to go and pick up the order myself. Thankfully, the restaurants are kind enough to remake my order for me so that it’s fresh. Ubereats seriously needs to work on resolving their driver availability issues. Either find a driver before someone places an order or notify the person when there isn’t drivers available in a particular area. Also, they need to bring back their customer service line. The “help” chat and email is not an appropriate replacement for actually speaking to a representative. This is the only food delivery app that doesn’t have this option.
Canceled order
Sonyamireles736 on 2020-09-19
I placed an order and Uber Eats sent me a notification that it was canceled. I opened the app and checked and sure enough my order was not active. I then placed another order at a different restaurant and that one went through and I was able to see the tracking normally. When my food was delivered I ended up getting both orders the canceled one and the one that I submitted. I was charged for both and had a ridiculous amount of food for two people and we had to throw away one order because it wasn’t really something that you could reheat later. I’m extremely upset because we spent over $50 on food we didn’t eat. This is a BIG ISSUE that the app has and I will no longer be using because something like this shouldn’t even be possible.
Cancels your order after 45 minutes
L.M.M.63 on 2020-09-19
There is a lot of good about Uber Eats, but too many times I’ve placed an order, watched it track though the process and 30-45 minutes in (and even with the delivery person arriving at the restaurant to pick up my food) they CANCEL via text and say the restaurant was unable to complete my order. This usually happens when I order close to closing time. How could it take 45 minutes to figure out something like this? And, it’s not just me - it’s the driver that gets the shaft too. You know... if you let me know up front that the restaurant won’t make my food, I could order from somewhere else! C’mon Uber Eats. Fix this. The restaurant is either open or closed. They are either preparing the food or they aren’t...

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