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Uber Eats: Food Delivery | App Report, Store and Ranking Data
All Uber Eats: Food Delivery™ logos and trademarks used and displayed are the property of Uber Eats: Food Delivery.
Uber Eats: Food Delivery
See on store
Category
Store
Last Updated
2023, Mar 20
Publisher
Visibility Score
89
Category Ranking History
Review Breakdown
Downloads
Feb, 2023
Worldwide
1M
Revenue
Feb, 2023
Worldwide
$0
Screenshots
Description
Get food delivery to your doorstep from thousands of amazing local and national restaurants. Find the meal you crave and order food from restaurants easily with the Uber Eats app. Track your order in real-time. FIND YOUR FAVORITE FOOD & RESTAURANTS Order food from nearby restaurants and search by cuisine, restaurant name, dish, and meal. Food delivery options for you to order and enjoy including pizza, burritos, burgers, sushi, donuts, and Chinese takeout. Prefer pickup? Skip the line and reservations and choose to pick up your order instead. Choose your favorite delivery options with the Uber Eats app now. SUBSCRIBE TO UBER ONE For $9.99 per month, Uber One subscribers enjoy $0 Delivery Fee and up to 10% off orders over $15 at participating non-grocery stores (and 5% off orders over $35 at participating grocery stores) available on Uber Eats. Members are also eligible for rewards, perks, coupons, and offers. View full Uber One Terms & Conditions here. ORDER ALMOST ANYTHING, ANYTIME Order household needs from your favorite drug stores, supermarkets, and pet shops. Baby food or diapers, pharmacy needs, beauty products and cosmetics. Grocery staples like bread and milk, bananas and produce, flowers and plants, packaged foods or frozen treats. You can even order alcoholic drinks including beer, wine, liquor and cocktails. * SIMPLE DELIVERY ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Uber Eats makes it easy to order food delivery online or through the app and have it delivered by restaurants and delivery people near you. Or, schedule your order in advance for a delivery person to pick it up later. Your choice! ORDER FOOD AHEAD WITH PICKUP Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart, and skip the lines to the restaurant to get your food. REAL-TIME ORDER TRACKING Track your food delivery order on a map as it heads your way. See the estimated arrival time at your address. Get notified when your order arrives.. FIND SOME OF YOUR FAVORITE NATIONAL RESTAURANTS Some of our food delivery partners include: Pizza Hut, Little Caesars, Buffalo Wild Wings, Papa Johns, Shake Shack, Domino’s Pizza, Nando’s, Burger King, CAVA, A&W, Chick-fil-A, Chipotle, Dunkin', IHOP, KFC, McDonald's, Panda Express, Panera, Popeyes, Shake Shack, Sonic, Starbucks, Subway, Sweetgreen, Taco Bell, Tim Hortons, Wendy's, Five Guys, Jersey Mikes, White Castle, Jack in the Box, Outback Steakhouse, Red Lobster. FIND PHARMACIES, GROCERY STORES, AND MORE Order from grocers such as Albertsons and SEG. Other delivery partners in the pharmacy, convenience, and retail space include CVS, Walgreens, 7-Eleven, Wawa, BevMo!, and Total Wines. ABOUT UBER EATS Uber Eats is the way to order the food you love through an easy delivery experience. Uber Eats is available in hundreds of cities around the world. Enter your delivery address to explore restaurant and grocery delivery options near you. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, San Diego, San Francisco, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. *Alcohol in select markets. 21 to purchase. Item availability varies by market. See app for details.
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Reviews
Constant issues and support is worthless
Sugarflystarr on 2023-03-26
Make an order and wait it may or may not arrive. Even if you have instructions including house color side of street how many houses from end of street and instructions where to deliver delivery often cancelled last second or delivered to wrong address and you have to contact support over and over because they will close your support ticket without actually correcting the issue or refunding money and refusing to converse with you. If you add on to order for instance adding fries or drink often they don’t come. If you’re ordering taco platter and request extra tortillas you’ll pay for them but never receive them and you will have to contact support over and over requesting refund for extra tortillas or for fried and drink. If you add extra patty on burger they will charge you but don’t recieve them you get no refund until you spend 2-3 hours or days filing several “help” tickets. Today I had add ons about $5 I’ve contacted support twice already they keep closing the ticket saying as a gift they’ve given me a $2 credit which doesn’t cover what I didn’t receive that’s not a gift that’s not making me whole that’s abstaining from refunding the money I paid for what I didn’t receive. On other occasions I’ve had whole meals be left out of order and again they gift me a credit of $5 but don’t refund my $20 I paid for it. Eventually I have gotten my money refunded but it has taken up to 3 days. I do not recommend this app. They continually raise the prices on what you order for instance I have ordered a $12 salmon meal with rice and veggies the price had gone up to $15 then I haven’t ordered it since last year as it was up to $25 now it’s $35 (it’s still $15 in restaurant) this price is in addition to fees taxes plus monthly fees.
Uber Eats: Steals money
Mike8141 on 2023-03-26
I wish I was able to post all the screenshots of Uber’s “customer service.” Incompetent and completely ignore you if they don’t agree with you. Won’t even offer to escalate your issue and will literally leave your messages on ‘read.’
In short, I’ve spend over $1,000 with Uber in less than a year and most of the time it was okay until recently (not sure if they’re trying to squeeze every penny due tor his market but sure seems like it).
I ordered three donuts, nothing wild. I pay my fees and delivery and tip and when I get the order I get two donuts, not three. I take a picture of the bag only showing 2 donuts the and receipt and send it in so I can get the money back. Easy, right? Should’ve been “sorry we charged you full price and didn’t get everything you paid for, let us fix this and refund you your $2.25.”
Read that again….TWO DOLLARS AND TWENTY FIVE CENTS.
Did I get it fixed? Nope, this isn’t eligible for a refund or even a credit.
I messaged them over and over and asked them to escalate and that’s when they went ghost. I literally typed in “are you all actually ignoring this message?…” yup! Sure were. Never got a response.
So that led me to think…”holy crap, if they keep all the money for orders like this across the entire customer-base, how much money are customers giving them for free?”
Imagine at least 1,000 wrong/missing items a day over the year, that’s so much money this company is scamming from their customers,
Never again. Going to Favor. ✌️✌️✌️
Mind boggling protocol that excludes a basic customer support issue
NGBeez on 2023-03-26
Placed an order not realizing I choose the wrong variant of sandwich, and was looking to rectify this. As stated in the app, changes to the order should be phoned in to the restaurant (Chick-Fil-A). The store then claimed that Uber Eats forbids them from changing this, despite me being ok with the idea of being charged the same for an item of lower cost. Their manager recited the same message and told me I should just cancel the order and re-send it. When cancelling, I was told I could not get a full refund due to them already producing the order, despite them only just getting it within the phone call I had with them. Having to go back and forth with Uber Eats customer support I was finally able to get a full refund. The fact that such a simple concept of changing a part of the order, something I could do to any store I call in and place an order over the phone in similar time frame, is forbidden by Uber Eats and then claimed to be an option by their own automated customer support is so asinine that I honestly don’t think I can even consider the app worth investing in any further. Appreciate the lack of dinner tonight!~
HORRIBLE
mustaineangel on 2023-03-26
I ordered at 6, was told it would be delivered by 6:55. Clocked out for lunch and it was updated to 7:05. The time kept changing throughout my lunch. And throughout the chat. The last delivery time was 8:45. I contacted thru chat. Got the same response from 3 agents. If I cancelled I’d be charged. This went on for over an hour and a half and still no delivery driver. And it was 2 1/2 hours since I ordered. The agents were nasty and kept sending me the same prepared responses. I kept asking for a manager or supervisor and all 3 refused to connect me to one and refused to cancel without charging me. I kept on and finally got an agent that listened and agreed to cancel without charging me. This whole thing took almost 3 hours. So if they can’t find a driver you have to pay for an order you will never get. This is a joke.
Never using Uber Eats Again!
sworden21 on 2023-03-26
I ordered from Starbucks on the Uber Eats app which I thought I was ordering from the closest location. As it turns out the Starbucks location Uber algorithms suggested was hundreds of miles away in several states away. When the app couldn’t give me an estimated delivery time, I googled the address and saw it was in South Carolina and I was in Indy. I canceled and reorder from a location I verified from Google maps was close to me. Uber charged me for the canceled order. I reached out to Uber customer service through their chat to let them know of the mistake and got zero help. Nothing they could do the chat bot message would say and I was stuck in a vicious cycle trying to get help. I won’t be using your service.
Business owners worst nightmare
LILGUMMYJEANS on 2023-03-26
I work for a restaurant with Uber eats & every time you sign up a new location with uber eats, they provide you this long email address themselves. Im trying to update prices for the restaurant I work for & it’s asking me for a 4 digit code from this email address, now I tried to login to this email address & I literally cannot find anywhere to login. I called uber for help & they said they needed the “main email address” on file in order for them to help me, but like I explained, every time we would sign up for a new location with uber eats, they provided us the email addresses & never asked for a main email address. So now I have to write an email to uber eats just to update my prices. Great job uber
Stupid App
Ameowda on 2023-03-26
The ordering process was confusing, I had 40$ Uber cash in my wallet which I intended to use, however, my order ended up being over 40$ so the app automatically charged my credit card WITHOUT ANY WARNING. I didn’t want to pay with my credit card, so I cancelled the order 2 minutes later. Unfortunately, Uber eats would not refund my money because the order was placed after the restaurant has already accepted the order. Again, this was done WITHOUT ANY WARNING!! If they don’t intend to refund my money if I cancel an order, at least give me a warning in the chat. I wasted my money for nothing! 31$ down the drain for food that was never delivered. I’m sticking with DoorDash.
Lack of accountability
808news reader on 2023-03-26
When ordering thru the app, and error message showed up saying “oops, theres and error, please try again”. Same message after several tries. Left the app and order food elsewhere. My ordered from uber eats eventually did show up, with no notifications. Had no way of knowing the order went thru, as the app said there was an error. I requested a partial refund for my tip (not the drivers fault but should not have to pay this, uber should). Also should not have to pay their fees. Uber eats did not even attempt to remedy, despite several chats and request. I cant trust them, deleted this app. Its sad as it was my go to delivery app.
0 stars
boobsbrgrs on 2023-03-26
If I could give 0 stars I would. Placed an order and it went through. I got a notification that the driver picked my order up and then 5-6 min later the driver canceled my order. So I re-ordered and got a new driver…. 4 drivers later I get a notification that the restaurant has already made my order twice, and then Uber eats notifies me that they canceled my order “for complications”. 3 people wanting lunch at work and waited over two hours for a “we are sorry, here’s 10$ off your next purchase” when clearly two drivers took the food and never delivered it. Horrible service!
2023 Always Late
Jdjdjridjcjfje on 2023-03-26
Been using Uber for a few years. Seems like it almost late every time I use it. Cold food and long wait times. Seems like their software for combing multiple pickups needs some updating. And even when it is after the “latest delivery time” Uber does nothing to accommodate the customer who’s food is ruined.
Update - late again. Surprise surprise. Do their drivers not use a maps app? I can watch in frustration as the drivers make u-turn after u-turn not able to follow the gps that’s clearly marked on the Uber eats meal tracking.