Category Ranking History

Uber Eats: Food Delivery Category Rankings

Review Breakdown

Uber Eats: Food Delivery Review Breakdowns

Ad Intelligence on 7 Networks

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Media Type Video
First Seen 1 days ago
Last Seen 1 days ago
Creative Count 956

ASO Keywords

Keyword Rank
eats 1
comida 2
uber eats 3
ubereats 4
comida a domicilio 5

Downloads

Dec, 2020
Worldwide
1M

Revenue

Dec, 2020
Worldwide
$0

Screenshots

Description

Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!

0 Installed SDK

Reviews

Longtime customer fed up, excessive fees, exploits customers and drivers
Tcp1225 on 2021-01-21
If your ordering for 3+ people, it’s probably a really good app. But if your ordering for for 1-2 people it’s a total rip off, and the customer service is a joke. The fees are excessive if your not spending at least $30 on food. Often I have ordered a $10-$15 sandwich from places very close and the order ends up costing $30 after all the fees and tip. I could probably live with all this, however the reason I’m deleting this app for good is because they give you absolutely no way to to say YOU Uber, were the one who messed up. Sure they offer plenty of avenues to complain about the driver, or restaurant. But there’s absolutely nothing you can do, nobody to talk to, and zero ability for the customer to take action when an order from a restaurant 5 minutes away, who’s original estimated time of delivery get pushed back from 30 min at time of order, then to 45, then 55, then an hour, gets delivered an hour late because Uber had it wait for a shared deliver with another customer. To avoid that happening again I started paying an extra $2 for direct delivery (on top of the 3 dollar delivery fee, 15% Uber “service fee”, $2-$5 small order fee, tax, and tip which I like to always make decent since I know their not seeing much of the money from any of the other “fees”) and did that help? Sometimes. But often, VERY often, I have ordered things with the direct delivery option and they have taken up to hours to get delivered, and there’s nothing you can do about it. Go to the help tab on the app. It’s a joke. There’s just a bunch of text explaining why you might be running into the trouble you are seeing with your order. No option to submit a complaint, ask for a refund for the surcharge you paid for an “expedited” order that is an hour late, no options to actually TALK to someone from Uber about it. No, you are forced to sit there and wait for your food (hopefully it comes, ive waited hours for food only to find out that it will not be delivered because the restaurant was closed or something) and then when you finally get it “Enjoy your order! Please rate your driver and ‘X Restaurant’” rate the actual app itself? Nahh why would they offer that? Give a way for customers to provide important feedback on their experience and how the app might improve? Pshh please we’re Uber! We’re the standard we are perfect already! Unbelievable. I’ve spent thousands, maybe tens of thousands of dollars on Uber eats over the past 4-5 years. Was a happy patron, ordering 5-6 times a week for quite a while. But I can’t do it anymore. It’s gotten worse and worse. More unreliable than ever, and much more expensive than ever. Not sure the other apps will be all that much better, but it’s time I give some others a shot here. My advice to others is avoid Uber eats until you hear about them making major changes to be fair to both their customers AND their drivers (who are tragically underpaid and exploited by Uber). It seems like it’s the easiest food delivery app, maybe it is, but it’s a rip off and from everything I can tell a terrible company. So I’m boycotting.
switching to other food delivery apps. Worst service.
kingxtine on 2021-01-21
First of all, Uber does NOT care about its customers. I was treated with no humanity at all. I tried getting in touch with Uber eats customer service and it’s not available. Probably due to all of the complaints. I’ve had multiple problems with Uber and now with Uber eats. I used to have a subscription, bc it seemed like Uber eats has more restaurant options compared to other food delivery apps. Just cancelled it. My most recent problem was with a driver who was disrespectful; he never delivered my food and kept telling me he would when I asked. I waited for over 1.5 hrs, and when I called he told me Uber eats cancelled the order and that he couldn’t deliver it. But last I checked he was only a few minutes away! He kept telling me to call him back and that he’d bring it to me until eventually he ghosted me and kept my food. I explained the issue in a report, and I received a response saying “but you got a refund.” Yes, I asked for a refund, but that’s not what I wanted in the first place. I didn’t want over an hour of my time wasted by a disrespectful driver and to have nothing to eat for dinner! By then it was too late. Uber eats has wasted so much of my time. On other occasions, I’ve received the wrong stuff or my instructions weren’t followed. Uber eats has been apathetic about it every time, refusing to give refunds even when when I got was wrong. I’m not able to get in touch with a real human on the phone about any of the problems. Plus, the reviewing option (for restaurant and deliverer) doesn’t allow for an explanation of what exactly went wrong, just for us to give a “thumbs up” or “thumbs down.” Therefore, deliverer or restaurants aren’t really held accountable for their errors. I tried to file a report for a serious issue, but it wasn’t taken seriously. I’ve never been taken seriously when issues come up with Uber.
Horrible service!
Kailey J M on 2021-01-21
I don’t know why I continued to give this app a chance after numerous issues! I’ve had Starbucks drinks spilled in the bag twice, I’ve had Dunkin Donuts not give 2 of my bakery items, I’ve had Starbucks not give one of my drinks & I’ve had an incident where we waited over an hour & a half ti try & get a driver for an order that was placed so we ended up having to go pick it up because our food had been sitting there waiting the majority of that time & was cold by then. Customers beware they only allow you a certain amount of refunds before they tell you that you won’t be getting your money back for items that weren’t delivered!! How can they legitimately charge you for items you didn’t get?? I will no longer be using this service because it cost too much for their to constantly be issues especially when the drivers cannot go back to pick up what they didn’t bring you nor will customer service refund you for the missing item if you’ve had help from them previously. Out of all of the time I’ve used this app I’ve only contacted customer service for help a handful of times for missing or damaged items but because of that I’m told I’m no longer eligible for any refunds regardless of if I pay for items that I don’t get. Most absurd thing I’ve ever heard of! That’s fraudulent & disgusting customer service. The restaurants & drivers clearly don’t check the orders before sending them out the door to a customer that paid a higher price for the items, a delivery fee, a service fee & a tip just for their order to be wrong time & time again. Don’t waste your time or money on using this service because you’ll end up with nothing but a headache & out of pocket expenses for things you won’t receive.
DoorDash it is...
sadfacesadface on 2021-01-21
2 out of the 3 orders I placed this week were just terrible. Stuck at home with COVID-19, my only dinner options have been take-out. With my first order, the driver circled around my block for 40 minutes AFTER the expected arrival time looking for my house, to the point where I eventually had to go outside, chase him down the street and direct him to my clearly numbered home. The food was ice cold upon arrival AND there were items missing in my order. The second time? I got somebody else’s order! I had placed a $70 order with apps, entrees and drinks... and got somebody ELSES soup and small appetizer! By the delivery time, the restaurant was closed, so there was no option of ordering again to get dinner on our table. So while my fiancé and I skip dinner for the night, somebody else is enjoying our $70 meal. Or maybe not. Because that’s not their order as well. I’m in the service industry, I understand mistakes happen. But to not even have a customer service number to call when there is an issue? That’s just pure laziness. I would assume they make mistakes far too often and don’t want to bother hearing people complain on that line, so maybe that’s why they don’t have one. I don’t know. You can give all the refunds you want on the app, but that does not solve the fact that I wasn’t able to have dinner because of your poor service. Maybe consider offering future credit when you so royally screw up. I love the convenience of the app, but there will always be a 50/50 chance of whether your order will actually be correct... and lukewarm at the least. Unfortunately, I will never use Uber again for food or even rides.
Terrible customer service
tarakrystine on 2021-01-21
This app is the worst! I made a $30 delivery order, waited over an hour and was “still being prepared”. I tried calling restaurant to see if maybe they were closed because of COVID and no answer for over 20 minutes. I was more than fine with having to pick it up if there wasn’t any drivers or even if they told me it was running late; just wanted to confirm IT WAS COMING, ya know?! .. Still “being prepared”, I decided to cancel order as it was getting late and we needed dinner! Days later I see the charge on my debit card went through. I emailed Uber eats a few times and finally got back to me.. “sorry blah blah you accepted order we can help you no further!” “Sorry you had a bad experience there’s nothing we can do from here, but if you need any help please send an email” what?! So my money is just gone!? Finally got a hold of restaurant a couple days later, they had the order waiting 20 minutes after receiving it. Although they should have ANSWERED phone and this could have all been avoided. They told me they don’t get paid either. So where did my money go!? UBER EATS got it for doing ABSOLUTELY NOTHING!! Thankfully the restaurant sent me a gift card even though it wasn’t their mistake !!
Consistently late wait times, undelivered orders, nonexistent customer service, dysfunctional app
No Fried Chicken Here on 2021-01-21
You know you have a problematic business model when talking to a human being about an undelivered order isn’t an option. And I wish that were it. But Uber somehow has a knack for outdoing itself in atrocious user experience. They will refuse to deliver to customers if the road and their drivers are busy enough, even if the location’s less than 3 miles away and you’ve ordered there hundreds of times before. It’s all very random and inconsistent. Not to mention that Uber’s notoriously terrible to their employees. Honestly I should’ve stopped doing business with them quite a while ago. I wish it didn’t take me coming home from work to find out the order I placed was stuck in ‘preparing your order’ indefinitely an hour after the restaurant had closed, dinner plans tossed out the window, but that’s the human condition for you. Word or advice: steer clear, it’s Uber. They think their people and their customers are a joke and they hide behind an automated customer service bot to shut out the flood of angry, ripped off customers they’re getting on the daily. My suggestion? Favor and Doordash. They actually leave the tips for their delivery people for starters.
Terrible Customer Service
This could be you2 on 2021-01-21
I’ve had everything from burnt foo, opened packaged food(chocolate candy bar completely opened on both sides), hard rice, tough meat; & NO refund from UberEats for neither item. I got the complete runaround from customer service. It was if they were playing tag with my messages, repeatedly asked for the same pictures of the damaged food items, this went on for 3 days. TOTALLY UNACCEPTABLE; only to be told that I hadn’t contacted them within the 48hour allotted time frame. Really??? NO phone support. UberEats is going to send its customers running to grub hub or door dash. This is ABSOLUTELY Ridiculous. They double charge for everything!!! Service fee, small order fee, delivery charge & taxes. Smh. Then, I’ve ordered & waited over an hour on several orders, only for the order to be canceled!!! Unreal. Again, NO courtesy compensation from Uber. If I were solely dependent upon UberEats for food...at certain hours... I’d starve. They offered me NOTHING but a few generic emails. Bunch of bull. No courtesy meal, discount. Nothing. UberEats need to get it done properly!!!! #frustrated with UberEats
Ridiculous!
AshesFalin on 2021-01-21
Never ordering from you or using your service again! I ordered my usual Starbucks yesterday and the woman who delivered it, quite literally pulled up in her car, took a picture of it in her lap in her car, and put a comment, “In front of “apartment number.” Never received it, tried calling, nothing. I was highly outraged, so I went to PostMates and ordered my order, got it, and the nice delivery person, kindly waited outside to make sure part of my order didn’t fly away in the wind. Much better! Then today, I decided to give you guys another chance, ordered my usual. Directions in my delivery directions that say, “Knock in moderation” and “leave at door” we’re not followed, and my order was not handled with care at all!! My drink was spilled all over the inside of the Starbucks bag, and the rest was soaked. I’m done with UberEats and won’t waste a penny more for bad quality delivery, or NONE AT ALL!!! I would suggest, PostMates, although a little more for delivery, at least they do it with care!!! And don’t steal your orders!!!
Good until you need customer service....
Zig12 on 2021-01-21
The good bits which earned 5 stars: Food delivered to you house Nice delivery drivers Intro discount Frustrating bits - 2 stars and that is being kind: Customer service is fairly quick to respond but they don’t read your questions properly and so it takes forever to resolve anything! My issue was as simple as turning of the Eats Pass, I was told how to do it 5 times despite me telling CS that the option they were telling me to use simply was not there, I even sent screenshots. After 5+ times they fixed it and the Eats Pass option appeared but I found two phone numbers while waiting, both let me listen to the entire auto message before telling me that phone service was not available - as in, not currently an option at all, at any time. I work in customer service so I know it’s a difficult job sometimes, but this was a rough experience when I just wanted to turn off an auto renewal.
Trying to scam both customer and driver
Steve_W_123 on 2021-01-21
Decided to use UberEats for the first time as they sent me a coupon for $30 off my first purchase. After the app told me the food had been prepared and the driver was picking it up the map to track him showed his car right beside the restaurant. 30 minutes after the “Latest Arrival” estimate shown in the app, I messaged the driver asking for an update. 30 more minutes later without a response I just decided to call him. He said that he wasn’t even working that day and had not even signed into the app. He then even sent me a screenshot showing how he had no deliveries scheduled or pending in his app. No idea what kind of game Uber was trying to play, but after 2 hours of waiting for no reason, thinking that my order would come because the app literally matched me with a driver and telling me he was on his way, it’s safe to say that I am never using UberEats again.

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