Category Ranking History

Uber Eats: Food Delivery Category Rankings

Review Breakdown

Uber Eats: Food Delivery Review Breakdowns

Ad Intelligence on 11 Networks

Ad network creative preview
Network ad network icon Vungle
Media Type Video
First Seen 51 days ago
Last Seen 1 days ago
Creative Count 576

ASO Keywords

Keyword Rank
eats 1
almuerzo 2
uber eats 3
ubereats 4
comida a domicilio 5

Downloads

Aug, 2021
Worldwide
1M

Revenue

Aug, 2021
Worldwide
$0

Screenshots

Description

Find Food Delivery On Your Budget Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered by delivery people as soon as possible. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! PICKUP OR DELIVERY Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep. EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip easily in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!

0 Installed SDK

Reviews

Thieves
SaintTimmy on 2021-09-19
This company has no issue lying right to your face. They are happy to tell you drivers are available when they’re not at all. My last order simply never arrived, and they tried to make me pay for the meal until I contacted support. Its not like the kitchen was behind either, which they try to impress upon you with the “preparing your meal” status. Uber DOESN’T TELL YOU WHO IS AT FAULT until you contact support, at which point they admitted you it was UBER’S FAULT, and that the food was long ready but there were no drivers. The food was sitting there for well over half an hour - its not like the next available driver was 10 minutes late or something, there was NO ONE. So why did they tell me my food would be here in 35-45 minutes? Why did they tell me they were available at all to provide me a service, and then try to stick me with the charge (as i will elaborate further below). They try to get YOU to pay for the food on cancellation, even though I waited an hour. It was only after I contacted support that they immediately offered me credit to wait (only <$4 on a roughly $25 order) or a full refund. I nearly gave them a star back for being quick with it, but that is the bottom of expectation here. It’s simple. Don’t hold my wallet hostage promising me a service you can’t provide. And before any response about driver time estimation from them, Uber has the metrics to know if they can serve me or not, in fact more than enough, but they want your money bad enough to get you to sit on your hands, wait, and hopefully if you give up, agree to pay the meal cost yourself on cancellation assuming you try to do so before contacting support. Gilded thieves. ——— One more thing unrelated to my experience. They charge you hidden fees by spiking the prices on restaurant menu items. If you view any restaurant’s menu themselves and order from them directly you will see each item costs less than it does on uber. I’m sure its explained somewhere in their terms of services, but its not explained in my receipt and its not worth my time or anyone else’s to read through purposefully verbose documents. Spare yourself the time of ordering with a crook, man in the middle and help local restaurants by ordering from them yourself.
Horrible customer service
AndrewScott9976 on 2021-09-19
They try to solve problems with AI and chat bots. Here’s my most recent problem with this company: they screwed up a massive order of mine when my family really needed the convenience of the service that we pay, let’s be honest, a little too much money for, and barely said sorry. UberEats should not make more from an order than the restaurant or driver do. I am in isolation in a different part of my house because of a breakthrough Covid case. I am vaccinated. And I still got Covid. My family is negative. But my kids can’t go to school, my wife and I can’t go to work, and everything is stressful and hard. To alleviate the stress of this for just one meal, I turned to UberEats. They somehow switched my order with somebody else’s, confusing even the driver who has a lot of experience working for them. When I asked for a refund, they only granted it after I pushed back. And then, surprising me, they didn’t even offer me some token of appreciation to keep my business. When I pointed this out, I got another weak response. How hard is it to say, “Here’s a $10 coupon code for your next order? Again, we are sorry the inconvenience.” Compare this to when I actually did order locally recently, using that restaurant’s own app. They messed up an order.I pointed it out. They apologized. Then they refunded my full meal and issued a gift card in the same amount so I’d come back and they could win my trust again. And it worked. Because they didn’t rely on AI and chat bots or outsourced call center employees in India. And Bessie they are truly local, not just appropriating the idea of local, as UberEats does. I’m done with UberEats. I’ve had mistakes in individual orders, but that’s not the tech company’s fault. Their mistake didn’t cost me money. But I’m sure it cost the driver and the restaurant both money and time. They may feel like they’re stuck in their relationship with UberEats and can’t bail, but I’m not. Later, losers.
Horrible
abcdefgaly on 2021-09-19
So I ordered food which never arrived because for some reason this app allowed me to order from a restaurant that was closed. So after waiting 2 hours for them to send me a message saying “we’re sorry your order has been canceled our apologies for the inconvenience” I am starving. It was a late night order so now it’s 5am and I’ve been waiting on an order since 3am. Tired I reorder from somewhere that I was confident was open. The driver took SOOOOO long of course I fell asleep and didn’t get my order. I was charged and can’t be refunded because I missed the order. Well honestly if they would have been more attentive it wouldn’t have taken them 2 hours to realize the restaurant is closed and maybe it shouldn’t be an option on the app. Point of the story fell asleep after waiting nearly 4 hours for 1 order and still had to pay for items I didn’t receive because of their lack of communication with drivers and restaurants. Never using this app again.
Cancelled order 11 mins from latest delivery
almostthatguy on 2021-09-19
I made an order from a fast food establishment (no shame), and an around an hour later the app said still preparing.. like a normal person who likes to eat at night I cancelled the order 11 mins before ubers ‘latest delivery’ to order elsewhere. Then Uber decides to still charge me. What blows my mind is after talking to two customer service reps, they say they still cannot refund me. Even after arguing that after an hour of ‘preparing order’ and having no driver to pick up said order lined up, that said non-existent driver would have 11 min to make it my residence. I guess 11 impossible minutes makes all the difference in their rule books. My best guess says these reps simply don’t have a button on their computer to hit refund so it’s not doable in their minds. Empower your folks to make calls based on the situation Uber, seriously unbelievable, I’ve only spent thousands through you. That trend will no longer continue based on this
Bad driver highlights major error in platform
Gbg2016 on 2021-09-19
I placed a lunch order for priority delivery at 11:45am. My initial delivery window said to expect delivery at 12:20pm. Then it got pushed to 12:30, then 12:50, then 1:30. I look at the drivers map signal and she had not moved the entire time. At this point I call the restaurant and they confirm that not only is my order ready for pick up and had been ready for some time, there were multiple other orders waiting for that driver. When I called uber eats customer service they apologized but said that they couldn’t reassign my order to another driver and that I should cancel the order. Why on earth would you not be able to do that? Food is over an hour late and at this point stone cold so the restaurant can’t even hand it over. Customer service should be able to reroute orders to other drivers when one is clearly not working as my delivery person wasn’t.
Incredibly frustrating
Benovpkebwis on 2021-09-19
My order was placed around 1:20 pm. The estimated arrival time was 1:40, and the latest arrival was 2:10. Not only was my order delayed 4 times, but the estimated arrival was now 2:40. That’s 30 minutes over the supposed “latest arrival time.” At one point, a driver was contacted and was on the way to pick it up, but then it got delayed again and the driver disappeared?? Unbelievable. At that point I cancelled the order for a refund, but had to contact an agent to get the refund back because the refund was not happening. Even though the agent did help and i did eventually get my refund, what a horrible experience for a consumer of the app. Honestly, don’t bother using this app, you’re better off using doordash or postmates. As for Uber, you guys should stick to transportation, your Food Delivery Service is utter garbage. Disgusting and disappointing
Garbage service
OC salty beach on 2021-09-19
I have lost count of how many times my order has been canceled. 3 times in 1 week last month. It accepts my order, shows it’s being made, shows it’s being picked up, and then 15 minutes before it’s supposed to arrive (after I’ve already waited an hour) it gets canceled. When I finally contacted customer service to complain they thanked me for my feedback and offered zero information to let me know this wouldn’t keep happening and zero reparations for all the canceled orders and hangry people in my house. I’ve had to use doordash just to make sure I actually receive my food. Tonight I have already placed 2 orders, the first one was canceled appropriately 15 minutes after I placed it. It’s almost worthless but I keep coming back because they have more options than door dash, but what does it matter if nothing ever gets delivered
Terrible app
eatfalafel on 2021-09-19
I order from Uber Eats through work almost every weekday. The vast majority of the time I order from a nearby restaurant and pick it up myself so I can avoid the roughly $8 of additional fees and tip incurred when getting an order delivered. Twice in the last three days, I have chosen to re-order my typical food order for pickup but have noticed it had defaulted to delivery. In both instances, I tapped “switch to pickup” when I noticed it had mistakenly defaulted to delivery. However, in both cases the app ignored my request to switch and charged for a delivery. In both cases, I complained and was told that it was my fault and no refund would be provided. Shame on Uber. It’s a terrible app if it does not allow you to choose between pickup and delivery before it charges you for delivery.
Horrible experience charged $65 and no food.
Melana2000 on 2021-09-19
I entered an address that was not my home address. I checked my app and saw the driver was at my house. I called him and he said his order said my home address and he argued about coming to my location after I asked (calmly) what was Uber’s policy? He said he had another order and he couldn’t come. Here’s the deal…. I always take a screenshot of my order confirmation screen (Amazon, Uber, whoever), so I KNOW I didn’t enter the wrong address. I tried to call the Uber customer service phone number and it said that they do not accept calls and that we have to use the app. In the app I clicked Help and tried to fix the address and it wouldn’t let me do it and it won’t let me cancel without charging me $65. I have no food and now I’m gonna have to find something to eat. Thanks Uber
No customer service
Krysiaann on 2021-09-19
So, I’ve been ordering from Uber Eats for a long time, and for the last year and a half, probably averaging more than one order a week. Usually it’s fine, every so often a dinner order is missing or wrong, and it’s not so easy to figure out how to report a problem. However, you never know if the problem was the restaurants. Two weeks ago, every time I try to place an order and add to cart, I get an error message that says Oops let’s try that again and it will NOT add anything to my cart. There is not working number to call for help, not way to report an app issue within the app (just order problems). Basically, after getting me to sign up for an Eats Pass, it just won’t work. I’ve deleted it three times and reinstalled, same problem.

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