I take Uber, because Lyft’s Driver’s are usually rude and won’t have anything to do with you, and their fares are higher. However, no matter how up to date I keep the app, it always tries to send the drivers a messed up way through routes that don’t make any sense. I end up having to correct the drivers constantly, because there is a concrete barrier the way Uber is trying to send them EVERY time. The map never updates.
Don’t tell me to go to the “Help” option, it doesn’t do any good. So, as far as what you’re seeing as a review here, you should be able as a developer to take it from here, and use it. Customers shouldn’t have to do more work, for YOUR app to work for THEM. We already certainly pay enough. At least I know I do, with as much as I spend using this service.
SINCE WRITING THIS REVIEW THIS MORNING I HAVE UBER CASH ON MY ACCOUNT, THEY REFUSE TO LET ME USE IT, STATING THAT IT IS AN “INVALID PAYMENT METHOD”, ALSO STATING THAT ALL OF MY CARDS, EVERY SINGLE ONE OF THEM ARE INVALID PAYMENT METHODS. THEY USED TO SAY, “THIS TRIP IS ON US, PROCEED AND UPDATE LATER?” AND ALLOW ME TO GO AHEAD AND USE THE APP AND FIX THE PAYMENT IN ABOUT AN HOUR, BUT GET TO WORK OR AN APPOINTMENT ON TIME. NOT SINCE WRITING THE REVIEW THIS MORNING. IT GAVE ME THE OPTION, THEN SAID THAT IT WAS INVALID AFTERWARD. I AM A PLATINUM LEVEL MEMBER, HAVE REQUESTED “HELP” AND HAVEN’T HEARD A WORD FROM SUPPORT, AND ALSO LETTING THEM KNOW THAT I WAS GOING TO BE LATE TO WORK, POSSIBLY BEING FIRED, AGAIN FROM THIS SERVICE, YET BEING A PLATINUM LEVEL MEMBER AND WITH THE URGENCY STATED IN MY MESSAGE, STILL NOTHING. I REALLY FEEL THAT THIS IS SINCE THE REVIEW. I HAVE A 4.90 RATING. NO COMPLAINTS. YET I AM NOT EVEN ALLOWED TO USE MY UBER CASH??!!!!!! I HAVE ALREADY PURCHASED??!!! THIS IS RIDICULOUS!!!!!
I’m a Platinum rider, so I’ve been using Uber pretty frequently for the past few years. There were always minor issues that I was able to tolerate - drivers not using GPS, not communicating, waiting for me to cancel on purpose, etc.
Ever since the start of the pandemic the quality and ease of the service has drastically plummeted. During March-May, I was understanding; there were fewer drivers on the road and I could understand longer wait times/prices being higher.
Now, in October, 7 months in, there are a lot more drivers but I still have to plan at least have an hour ahead if I want to get to work on time. It shows a series of drivers turning down the ride, and as I get more anxious as the minutes pass, the surge pops up. 5-6x the original price. I’ve always cancelled when this happens and been able to get the same ride from Lyft easily for $7-8.
I find this app pretty much unusable now, and it’s a shame. Living in California I get a chuckle out of the political ads trying to “save the drivers” when Uber is a complete sham now as it is.
I AM OFFICIALLY FURIOUS WITH THIS APP!
I have been a loyal customer for awhile, however for the last month or two, Uber has NOT worked out as well. First off, before a ride is answered, the destination is shown right? I’ve had SEVERAL drivers arrive and then in that same moment cancel/tell me to get out cause they are not going to where the gps says. This morning, I had a scheduled uber, when the Uber arrived my pickup spot was changed (another issue I have had with the app recently). My driver was parked an entire 15min walk from me which is only 2 extra min by car. I had no choice but to cancel the ride and I’m furious I was charged a 20$ cancel fee for a 8-10 bucks ride. I am switching to Lyft.
Time and time again I am almost late to work because of Uber.
As much money as I spend with Uber, I would think that service would be better. Every time I order food something is always wrong with my order, a driver left me at a store then lied to Uber and said I didn’t have on a mask when I did. Lost my wallet in one of their drivers car & they are doing the BARE MINIMUM to help. My baby is 6 months old & im trying to get him some milk but I can’t because Uber is doing a very good job by communicating with me or the driver. I just want my wallet to feed my baby! Hopefully a mom who works for Uber can understand my frustration. The driver stole my money out my wallet & now their charging me a fee of what he already took in cash. I HATE this app & the people that work for them are just as stupid!
Hi, I’ve been using Uber for a number of years. I even schedule my rides as they are usually at 2:30 am to go to work. But recently it doesn’t matter. The drivers accept the ride and then they cancel on me. It searches for a new driver and now my ride went from $15 to $60 to even $116 to go 10 miles down the road. So now your app and drivers are making me late because I’m not paying that. I rather wait an hour until it goes down. I’m getting in trouble at work now because of this. I don’t think the drivers should be able to cancel. Especially I feel that you guys are price gouging!!! A driver mentioned to me that they can set their own fares. Which is also unfair. Please change these mistakes or I will have to choose Lyft or another platform.
My first time using Uber today. I was quoted a fare of $43. By the time I got home they added another $33 dollars to my fare. If I would’ve known it was going to be that expensive I never would’ve used them. I will never use them again. This is horrible practice. It felt like bait and switch. I felt completely cheated out of my money. I would never recommend them to anyone. Also the drivers car stunk like cigarette smoke. For someone like myself who doesn’t smoke it was the longest 30min ride of my life. It was just horrible. That shouldn’t be allowed. It should be marked if the driver is a cigarette smoker cause for people like myself it makes my nauseous. I had to take nausea pills just to get through the ride. Very unprofessional.
This is ridiculous.I waited for an hour because I ordered three rides and the three of the drivers didn’t show up, even if my map says that they should be literally right in front of me. I messaged and called them repeatedly and no response! The first two drivers were the same person. I tried calling customer support but there doesn’t seem to be any point of direct contact for riders AT ALL. I got charged $15 cancellation fees total! It was super annoying because I had a midterm to study for and I wasted so much time waiting. I finally gave up and went for Lyft instead. If Uber doesn’t contact me directly/ give back a refund, I will call my bank and dispute the charges there and my money won’t ever be used on Uber again.
I had been a user of Uber for almost 2 years now but currently facing disappointment with the service. Just before booking my trip the price of ride was 14.70$ and the driver made a wrong exit so he had to make a detour and after completion of my ride it charged me 21.70$. I disputed with Uber and they changed it to 16$. Why should a customer face the charges that he has no control over? This 2$ isn’t the issue but, why this sort of practice is my question. I tried contacting customer service but, there’s no number where you could call them not even an email address. This wasn’t the first time I encountered this issue with Uber.
Ordered a ride with Uber. After waiting close to 15 minutes for the driver, the driver cancelled when it appeared to be right around the corner but Uber thought it was appropriate to somehow charge me for the drivers cancellation!! Ordered an Uber back from my destination to give them another chance. Not surprisingly, the driver I was given on my return trip also cancelled and I had to order a second one again. On top of that instead of refunding my money to my bank account, they take upon themselves to refund it as a Uber credit. What makes you think I would want to use your service again after that? Unbelievable.
App in general is very good bye all means but the problem I hit so much that when it comes to looking for a another ride and accept this amount and when you put search for another it takes your money and never returned I feel like this company should have a message about your money not be taking away because I’m pretty fed up with this app at this point fix the app please when it comes to accept rides or not without uber taking money if this on I feel like I should contact the bank if their anyway if this process is legal ik statistically it’s not going to be but I’m just give it a shot to see