Uber - Request a ride | App Report, Store and Ranking Data

So, ever since August 2020, this review (below) has remained at the VERY TOP of 1.2 million reviews. Today it comes down (because we all know a less-than-perfect review will not be listed up too). However, after dealing with “support” for over three weeks due to their sheer ineptitude, absolute lack of regard, and flat-out illegal behavior as a corporation acting with zero soul, null of anything positive, and morally bankrupt— I cannot and will not allow MY WORDS to convince ANYONE ELSE to trust this evil empire. They have now stolen from me on multiple occasions, and flat out refuse to address the issue. It isn’t the Drivers. It UBER. THEY DO NOT CARE. PERIOD. There is not an entity out there who could actually care any less about you or I than does UBER. I can deal with quite a bit, but THEFT— nope. Steal from me, and I’m done with you. Sure, I give benefit of the doubt. Unfortunately, UBER doesn’t care. Thing is— they SHOULD because they ARE FALLING and FAILING, and it’s happening RAPIDLY. Get out while you can! Avoid the DEPENDENCE this disruption has laid upon us, forcing so many to trust that they will handle business... because quite simply, they do not. They’re the most unethical and dishonest entity with which I’ve ever transacted. Sure, I’ll amend this review (not that Uber cares), but it will require adequate solutions to the concerns presented relative to multiple issues. I will not be riding with Uber again; at least not until they remedy the issue— and I do not see that happening. Avoid. You’ve been warned. [previous review that sat as #1 of 2,112,087 for 8 months and 4 days] Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it.

Si podría no poner estrellas lo haría, no usaba la app desde hace tiempo y la tuve que volver a usar por urgencia, no pude ingresar a mi cuenta antigua porque cambie mi teléfono, por lo cual tuve que crearme una nueva. Luego escribí al servicio de ayuda de Uber y comienza lo absurdamente malo, me piden más info, se las doy explicando lo ocurrido, me dicen que mi cuenta tiene duplicados ya que tenía otro email las registrado mío, luego me repiten el mismo mensaje genérico inicial sin leer nada de lo de antes, se comienzan a pasar las respuestas de ejecutivo en ejecutivo sin leer nada y repitiéndome los mismos mensajes sin darme solución alguna, les pido que cierren mis cuentas, me repiten todo lo antes escrito y cambian mis correos electrónicos para que yo pueda reutilizar mis cuentas pero los cambian a una manera que ahora ni yo puedo ingresar!!!, les pedí que eliminaran mi cuenta y no que cambiaran datos ni rehabilitaran nada, les reitero todo y vuelven a pasarse el mensaje entre distintos ejecutivos y las respuestas son mail a mail las mismas genéricas, como si le estuviera hablando a un robot que no lee, es casi una burla y no me solucionaron nada y además me dejaron sin acceso a mis cuentas antiguas para poder eliminarlas yo mismo, el nivel de estupidez y burla detrás de la gente del servicio al cliente de Uber es lo peor que me ha tocado. No pretendo volver a usar Uber ya que haya mucha competencia donde elegir un mejor servicio.

I have to give credit where credit is due...über always seems to commit to a 10 minute drop of time. The proclaims, as if it is a good as gospel, that you will arrive at you destination within ten minutes; despite several facts: 1.) You are further than ten minutes away from your destination - Über doesn't care. Anything is possible when you have the power of app controlled ride sharing at your finger tips. If that wasn’t enough, the creators of über have been able to defy the laws of physics and space/time to be able to move mountains and make miracles that only seemed possible in Disney channel movies starring Kirk Russell. 2.) Über makes hard, fast time “Drop Off Time” commitments without there being a semblance of a driver in the near vicinity. They do, however, afford the Customer the tremendous service tremendous service of providing them the obligatory opportunity of paying a cancellation fee. Despite the fact, again, that no drivers are available. All in all. This is a garbage app, that affords driver absolute autonomy. I would love to boycott all apps of this nature, but; alas, I like to drink and am in need of these services. I will begrudgingly continue to use these services. I just think some light should Be shed in these two issues in particular.

Uber is an app that that get you to places and I have no problem with that. But what I do have problem with is the fact that a driver canceled my ride at the last minute and by the time another driver takes it, I am always late to work. I tried to cancel the ride but a cancellation fee was there. Of course, I don’t mind the fee if I canceled pass the grace period on my own term, but it was the first driver canceled at the last minute! So I post the fee even though it was the fault of the driver. Also, Uber charged for waiting time. Again, I don’t mind if it was my fault making the driver wait, but it was the driver fault that he couldn’t find the place and didn’t even call me; even after I specially text him on the note section to call in case he couldn’t find it or have any questions. The app alerts me that he’s outside but although he is at the wrong place, I still get charged. Uber driver just want the extra money. In conclusion, if you got other app such as Lyft, just use Lyft. Uber is not worth it. It really isn’t.

I live in a small-medium sized city and in the past never had a problem finding an Uber. Now no matter the time of day I’m playing roulette getting where I need to go with Uber. Tried the “schedule a ride” feature thinking “hey this will give drivers a head’s up that I’m looking to be picked up at a specific place and time”....WRONG. All the feature seems to do is make a ride request for you at the time you scheduled. Doesn’t seem to give advance notice to anyone, useless and misleading feature. Uber needs to treat drivers better, because no one seems to want to drive for them anymore. They came in the market, killed the taxi companies, and now they pay their drivers nothing and you can’t find a ride anywhere. Thanks.

About 50% of the time my uber driver cancels my scheduled ride partway through pickup and I end up having to wait (sometimes multiple times) for another driver to come pick me up. This causes me to be late often. I recently asked an uber driver why so many drivers have cancelled on me and apparently there is a greater penalization on uber for not accepting rides than accepting them and cancelling the ride, so drivers accept a ride then cancel to avoid decreasing their score. This means I sometimes have to wait up to 45 minutes after my scheduled pickup time with no compensation for being late. Tired of wasting money on this unreliable app and will be switching to left. Don’t make the same mistake as me

I prebooked a ride to the airport 3 weeks in advance. The day of said ride, Uber canceled it 10 mins after the ride was scheduled to be there. I was freaking out trying to get to the airport on time. I ended up driving and parking in the garage and I’m sure it’s going to cost me $250 when I come back. What in the actual EFF, Uber? These are time sensitive rides, you can’t be acting like this when it comes to airport rides!! My company uses Uber for their corporate travel. I will be making a formal complaint to them about this app and tell them what happened. I will convince EVERYONE at work to use Lyft instead. Good Uber. That was a huge customer for you.

I’ve been a long time UBER user, platinum member whatever, and this new policy of automatically canceling trips shortly after the driver arrives is completely asinine. Because of this, I have gotten downstairs from my apartment only to discover NO UBER! This results in unpredictable delays, and is very inconvenient in conditions of harsh weather etc. and is NOT helped by the recent exorbitant price increases. While I can understand the utility of this feature, I think the amount of time before automatically cancelling should be lengthened and drivers should have more say in whether or not to cancel. Will re-rate when UBER debugs this idiotic anti-feature.

So I’ve been using Uber for a long time and have never had this problem until as of late. I don’t know if it was an update but my god the past few weeks I would call for a ride, then the driver would be a minute or two away, then it would cancel my ride saying “the price has gone up” and would force me to tap the up cost of the new fare before asking for a ride again. It’s super scummy and believe this shouldn’t be an issue. So, yeah, get rid of that feature. It’s really messed up of you guys to do that (this specific instance that got my goat: I’m only needing a 10 minute drive which already cost me 23$ and jumped to 30$ for no reason.)

I live in a small-medium sized city and in the past never had a problem finding an Uber. Now no matter the time of day I’m playing roulette getting where I need to go with Uber. Tried the “schedule a ride” feature thinking “hey this will give drivers a head’s up that I’m looking to be picked up at a specific place and time”....WRONG. All the feature seems to do is make a ride request for you at the time you scheduled. Doesn’t seem to give advance notice to anyone, useless and misleading feature. Uber needs to treat drivers better, because no one seems to want to drive for them anymore.