First, I love Uber. Great app and service BUT we are now reluctant to use Uber after a bad experience.
Ride from home to restaurant: $22 about 10 miles away
Searched for ride from our table at restaurant and to get 1 mile ride was $30 so we walked across the street and tried again $8.
Dropped at bar at 10pm. Searched for ride around 1am $98!! Ok I understand surge pricing but let’s think about what outcome Uber is driving. Most people can’t afford a 100$ ride to get 9 or 10 miles back home. This would either lead to people getting stranded, forcing them to walk or get a drive with a drunk driver.
My wife and I decided to walk toward a Target that was about 1/2 mile away. As we left the bar it went from $98 to $80 and continued to drop. When we arrived at Target, we finally secured an Uber ride for $25!
Clearly their pricing model and ML model is built to proximity for high frequency locations like bars! From a safety perspective this objectively contributes to future riders making the decision to just drive and take their chances with drinking and driving.
I’ve been reluctant to share this as their fix would be to broaden the distance so that it’s not obvious they are taking advantage of bar goers versus being reasonable to help reduce drinking and driving.
For us? I have now saved several taxi company phone numbers and apps to combat Ubers approach to profit from people trying to be safe while out at night.
Again, I understand reasonable price surging but a 350% price increase so we avoid drinking and driving is disgusting. If a product manager reads this review they should share it with the CRO and talk about company values as well as the UX research VP so they can conduct a study to understand how this is a safety concern for customers.
The past few years I have gone downhill with this app. The surge pricing is a joke. I should have took a picture of my screen when I was in San Diego, California. It said my surge fee was going up x100000000. Rating has gone from 5 to 4.80. I always step outside for any orders just so we don’t have any confusion, and I always tip. At this point it’s safe to say that racism has a lot to do with why my rating is the way it is. For an app that’s so quick to take your money and overcharge you, you would think that they would have a better grip on knowing that at the end of day real people actually use this app. And some are just not going to be honest or trustworthy. I think if a driver rates someone less than three stars they should be asked for details, have a set of regular grievances to choose like, ‘wasn’t on time’ and then one for ‘other’ if they had a more specific issue. Then take it up with the rider BEFORE docking them. I had a night where I went all over town, 3 different rides. Only of the rides I remembered to tell my driver I had a mask on, it was just black. I’m black too, so at night it’s hard to tell. So out of the other 2 rides I forgot, in the morning my points were 5 down and I just had a notice reiterating that you have to wear a mask. If the driver was so insulted a simple, ‘You know you agreed to wear a mask, right?’ would’ve been completely fine if you were genuinely worried about your health. I would’ve let them know I was wearing one. So no follow up and my score never recovered. There of course there are liars on both the drivers and the rider side so it’s nothing can be perfect but at least try.
Uber will now be facing claims in courts due to a harassment issue with a driver I just had. Threatened my life from the minute he picked me up to moment he dropped me off. Did not take me to the location/ stop that I requested to get a ride to and paid for. Took 3 complete different routes and stops and pulled over multiple times to threaten to beat me up and throw me out of the car in the middle of no where. If you ride in Philadelphia 19123 area do not ride with Henry. He is disgusting and should not be allowed to use this app as a driver. He's taking advantage of his customers and his so called job. Low life and disheartening that you can put my life in jeopardy and not just jeopardize my life in a matter of seconds but also be a racist towards someone that never did a single thing wrong to you or let alone not even know you and ordered a ride strictly for your services!! Not to be called racial slurs and cursed at for a whole ride that I ended up getting no where with. I got picked up at my pick up location and basically held hostage the whole time and did not get to where I needed to be. He locked me in the car and brought me into a very bad part of the city and threatened to get me hurt and said you don't know who I am or what I am capable of. Long story short this is now being handled in legal matters in Philadelphia PA. Stay safe everyone and to top it off. Uber should encore the drivers to wear a mask. This man was centimeters away from my face yelling with his stinky bad breathe threatening me with no mask on during the whole ride. What a disgusting impression he left on Uber for me. Never again
I just Recently moved to a busier area. I don’t have a car so I have friends give me rides most of the time, but when they can’t I try and use Uber. I have never had any luck trying to request a ride on the spot. I end up waiting for 30-40 minutes for a driver accept my ride request and give up and have to find another way home.
Scheduling a ride has worked for me on a few occasions. Yet I have had even more occasions where I scheduled a ride 5-6 HOURS ahead of time and still nobody accepts the request.
You only get notified at the very end of your pickup window that you aren’t getting a ride. As a rider I have maintained a 5.00 rating, I am not rude with drivers and I engage in conversations if the driver is willing, I ALWAYS ALWAYS ALWAYS tip no matter what (because I was raised by a kind human). My ride request are never longer than a 20 minute trip, so I don’t really understand why my scheduled rides aren’t being accepted.
I have also had experiences when scheduling rides where I get a notification that someone has accepted the request and then as soon as my pickup window time comes, I no longer have a driver… sooo what happened??? Did they just think to themselves “you know what, nevermind.”
Scheduling rides is unreliable there are no guarantees that you will get a driver, and getting rides on the spot is unreliable. But because I have no other choice sometimes, i will continue to try and use Uber. But ill give Lyft a try too.
I was hesitant to book an uber bc of all the horror stories I heard about Ubers stealing credit card info, drivers kidnapping, robbing, and even raping customers but my husband and i needed an uber bc we were going out in Nashville the drop off went well nice driver clean car decent price but when it was time to pick us back up the app gave us a different driver we were out waiting on our ride freezing my phone ended up dying the driver never showed we walked a few blocks and found a way to charge my phone as soon as it came on it said the Uber cancel the ride and still charged me i Blamed it on my phone dying and just booked another ride it charged $50 more than the last Uber but I was desperate freezing and I just wanted a ride so I booked it we still waited almost an hour finally the driver came he was great but I had to ask why is this ride so much more he said when it’s a high demand for drivers the prices goes up RIDICULOUS I tried calling Uber to say we were at the pickup location and the driver canceled the ride we couldn’t get anyone on the phone for customer service and the app is automated responses can’t say I want use an Uber again bc I travel a lot but I do hope you guys do better with a rider being able to call from a different phone if their phone dies also the price changes aren’t fair
Do not and I repeat. DO NOT RENT A CAR THROUGH A THIRD PARTY DO NOT RENT A CAR FROM UBER. Reason being is in my unfortunate situation I needed a credit card which is understandable but should be listed as one thing that is needed. I could not use my cash app card to pay for anything lucky me other wise I would have given them $1000 for a car I couldn’t drive because of no credit card. Always pick up your rental and hour early if you rent anyways so you still have time to get back money if you are unable to get the rental. After pick up time any money given to them will never be given back to you even if you don’t pick up the car. Must cancel before the money time close. I was Looking to rent to make more money back and save for my own car working for Uber. But I was quickly robbed of that thought. The company I was getting car from can’t refund any money they receive from a third party. Don’t rent through Uber ever. Just look up the actual places. INSURANCE IS NOT INCLUDED WITH THE PRICE SHOWN ON THE APP. So have your own or don’t give them anything other wise your price litterally doubles. About $400 for two weeks I think like $38 per day. Keep that in mind need credit card. Must use a bank card to pay with nothing like cash app.
Hands down the worst experience with an app I’ve ever had. In the middle of a vacation and all the sudden they have issues processing my payment methods and are blaming it on my bank, which I’ve spoken to twice and am assured there is no issue on their end, it’s on Ubers. I have had 4 email threads going and 6 chat threads and they have horrible organization. The customer service portion of the app is so full of bugs I cannot see my responses, and have to close and reopen every time they respond just to see them. All after deleting and reinstalling the app. 2 hours now and I have had zero progress resolving the issue. Repeatedly ending my chats due to not receiving responses, because their app is so bugged! NEVER again will I use this service. Astounding how much lack of communication between there support staff on this issue. I’ve had to re-explain the issue to half a dozen people at this point and they’re talking in circles.
Without fail I'm paying at least thirty dollars for the same trip to work everyday. Not including tip. At any given time as well the marketing fee fluctuates to the same price no matter if the roads are busy or not. A typical session of me pulling up the app for this same trip goes from thirty to sixty dollars without a tip. I've even seen it go to one hundred and twenty dollars. Just for one way. No longer than thirteen miles max. Then when you try to reach out to contact support there is no way to actually get a person outside of reading FAQs. I've upgraded to Uber one and it is literally the same thing I'm saving maybe two dollars every other trip. This app and company is a joke.
I don’t want to review specific drivers and cause them to lose their jobs, but 80% of the rides I’ve taken since December have been in cars that smelled very strongly of cigarette smoke. One driver even asked if I’d be okay with them continuing to smoke (I said no, of course) and I noticed another one surreptitiously vaping at stoplights! I really hate arriving to an event with my eyes irritated and my coat smelling strongly of smoke. The only thing worse is the people that have 5 air fresheners in the car or douse themselves in perfume!
Please let drivers know how unprofessional these practices are—and dangerous for those of us that suffer from allergies!
I scheduled a ride for my daughter and I to go to airport. The app did not actually schedule the ride and said try again later. But, then charged my PayPal account! There is no place on their help screen to request a refund. You can request for issues with a trip - but since no trip was ever registered on the app - no way to request a refund. Even the unauthorized charge section of help doesnt work correctly when you try to enter your credit card expiration date. WHAT A SCAM! No way to get ahold of a human when they take your money. They don’t even send a email acknowledgment reply to let you know if they will ever respond to a request for help.