The App is pretty, and quite easy to use. Recently I've switched over to another car ride App because there are some issues that prevented me from using Uber. One of them was that I wasn't able to add any form of payment to my account so I wasn't able to book any ride. I tried different cards (mine and others), Paypal, Apple Pay, etc. but nothing worked. It was a hassle to try to deal with this problem, and it was time-consuming trying to add a payment so I always switched to a different car ride App instead.
Another thing that stopped me from using Uber is the pricing. I was trying to schedule a ride at 8am to a place 5 minutes away and it cost $46.60!! When I tried just booking an immediate ride (around 11am) it cost $8.80. Why does it cost $46 to get to a place that's so close??
When I tried to resolve my payment issues, and try to see if the $46 ride was an issue on my end, I struggled to figure out what to do. I tried using the Help tab on the App to ask questions, but the categories weren't specific enough to my issues/concerns. There wasn't any phone number to call. Even when I tried scheduling the 8am ride on the computer the ride still cost $46!
Uber used to be my go-to car ride App because it was cheap, and convenient/easy to use. Now some of the prices are ridiculous, and it's hard to solve problems.
It would also be nice for Uber to perhaps create an 'old person' version of the App that is easier and clearer to use for the elderly. For example, a family member could set up their account and payment method and then choose an 'elderly' option that simplifies the app. I tried to teach my grandma how to use Uber and she says it's too complicated!
One day I was trying to call rides and found out it says there is no nearby cars available. It was strange because my friends were able to see cars around and were able to call for a ride I looked around in the app and found out that Uber was telling me I had a payment discrepancy. I usually use apply pay to pay for rides and I thought that was weird but I set up PayPal to try to pay for the difference so I can get the app to work again. But I got an error message everytime. I thought it was weird and was going to contact support the next day (since I was out) Then next day came and I looked into the app and found out my account was deactivated and I was logged out. I got a pop up that tells me to either contact support or “start over” After I contacted the support (there was only email option available, absolutely no phone call or any real human interactions), all I got was robotic responses that kept on repeating to me that in order to reactivate, I have to use an IN APP payment method that cannot be PayPal, or ApplePay, to pay off the difference first, which I cannot do because it’s the only methods I have set up.
Then they told me I could add the payment method in app after I repetitively told them I could not because my account was deactivated and I don’t have access to it. They offered no useable alternative solution or useful help.
It’s absolutely infuriating and astonishing how incompetent their support is. They just marked off my support request ticket as completely without resolving the issue, and since stopped responding to my replies. I would rate the interaction 0 stars if I could
The app has been garbage recently. Every single trip I’m asked to “verify payment method,” over and over and over. Then, once the ride finally goes through after reentering my card information 13 times, it charges a different card that I didn’t ask it to? After my trip is complete, I am prompted with “add a tip,” I click and submit a $15 tip. I’m then met with an error message saying that my “request cannot be processed right now.” The ride still shows I have not rated my ride nor have I submitted a tip, so I try again. Now I see that I have been charged DOUBLE, and the first tip actually did go through, despite showing me an error message AND showing that there was no tip given. I reach out to customer support and I’m told “you need to double check how much you’re tipping before submitting,” as if it’s my fault. I am fully aware of how much I tipped, it is not my problem the app has bugs, nor is it professional for customer support to blame the customer when I clearly told them there was an issue with the app. The resolution I was given was not a refund, but Uber cash, forcing me to just give it right back to the company that stole it from me. Thank god I live in NYC and have many ride-share options.
Hey Uber! Is it ur company’s policy to have your drivers KICK THEIR PASSENGERS OUT ON THE SIDE OF A MAIN ROAD FOR ASKING TO UNLOCK AND ROLL THE WINDOWS DOWN?! Especially when one of the riders was a visible 28 weeks pregnant?? and then still charge us $10 to be kicked out on the side of the road a mile and a half from the house we were picked up at?? Oh and the driver also honked his horns and set off some kind of alarm in an attempt to scare us before speeding off almost hitting one of us.
And when my friend called to report his erratic and dangerous behavior, you sent her an email saying that the driver kicked us out because we weren’t wearing our masks. The driver had a camera recording us the whole time that will show all 5 of us had our masks on over our noses and mouths. Instead of refunding her you gave her a $5 credit to her Uber wallet. Refund us our money and handle your driver being dangerous.
It’s also fair to note that after he did all that he then drove by the house we were picked up on in I’m assuming an attempt to intimidate us. This behavior is disgusting and you have lost five loyal Uber riders. We’re all going to be using Lyft thanks to your gross negligence on this event.
I had a $25 voucher from a conference and ordered lunch thru the app. My first time using UberEats. It said it would arrive at 11:50 latest. I waited 20 minutes after which is fine. Then the order status on the app changed from current to “past order” and I didn’t have an option to contact the driver. I call the restaurant asking if the food was ever picked up and my order was picked up. But no food arrived. No call. No customer service available over the phone. No custom service representatives available thru the app. I requested a refund for Uber Cash given I also paid out of pocket. Nothing on the app documents the potential refund, nor was there a confirmation email about receiving a refund.
UberEats is a headache. I gave the delivery one star and the food a thumbs up. I hope my review doesn’t affect the business, it’s only UberEats that got the one star.
I'm deleting the app and will stop using uber after being a fan und using uber for business and privately for many years. I received an email after a trip that the driver reported me regarding face covering and I got threatened to be removed from the app. In a world full of humans I believe that people should communicate to each other. The driver did not mention anything to me. There should be a checkbox for the driver 'Asked rider to put on mask' and not the reporting to a system for non-compliance (we have to keep in mind that there are exceptions to the rule and that this especially hurts already vulnerable humans). Think about which direction behavior and encouragment of this behavior can go. In addition to the checkbox masks should be provided for each rider if that is the (current) rule. I'm happily removing myself from the app.
I read a few of these reviews & some are definitely valid Uber complaints related issues but majority are complaints of the drivers. These Uber drivers aren’t in front of or around a supervisor or manager at all so I don’t really see the need to be professional and proper as someone would behind a counter or over the phone. If I were a driver I’d be very laid back, I’d engage in a convo depending on the vibe I get from each customer, & definitely let them hop on the aux. that’s just my personality maybe but a lot of these reviews seem to come from Uber users that have their standards too high for Uber drivers. I’m from Philly and I use Uber occasionally. Most of my drivers were laid back & took care of getting me from point a to b without an issue, which is the goal anyway. Who cares about the ‘experience’ was 🤷🏻♂️
Booked a ride one prior so that nothing goes wrong the next day. Had booked the ride for 1:30. Got message at 1:15 that driver was coming but at 1:30 git the message that driver could not come so another one was coming. As this was the first day for my job, I wanted to get to work on time and had been waiting outside. But no taxi came. At 2:00pm I got a message that I was charged a fee of $5.00 for cancellation because the driver had come and waited and I didn’t show up.
Come on guys…. it’s not about the money. But about honesty. Why was I charged when the driver didn’t even show up. Is this a way to make money off us?
I had to make other arrangements to get to work. And almost got late for the first day to work.
I would give you guys a negative rating if I could, seriously.
STOP 🛑 ✋🏽!!!! DO NOT USE UBER EATS!!! MY HUSBAND’S DRIVER TOOK HIS NUMBER, SENT HIM A LINK YO “RATE HIS UBER EXPERIENCE” & THE DRIVER TOOK HIS INFO RO SIGN ON TO HIS ACCOUNT, CHANGE HIS ACCOUNT EMAIL AND PHONE NUMBER AND HAS BEEN CHARGING ALL OF OUR CARDS ON FILE! WEVE BEEN EMAILING AND MESSAGING UBER AND THEY WONT HELP US!!! WE’RE LITERALLY GETTING ROBBED AND UBER COULD CARE LESS!!! I AM SO DISGUSTED WITH THE PEOPLE WHO HAVE DONE THIS TO US BUT NORE THE COMPANY AS A WHOLE WHO BASICALLY SAID “OH WELL”
THE FACT THEY CAN HAVE ACTUAL SCAMMERS AS UBER EAT DRIVERS AND NOT CARE OR ADDRESS OUR ISSUE IS BEYOND ME.
HELLO UBER, I WILL WRITE A REVIEW EVERYDAY ON EVERY SOCIAL MEDIA OUTLET, CALL NY1 NEWS UNTIL YOU GIVE US JUSTICE FOR THIS SITUATION!!!
Tried something new and Bought from Dairy Queen. I’m assuming they left my food out and ants got all in my food then they just wrapped it up without checking and gave it to the uber driver. Took a few hours trying to reach out to someone but I was able to get a refund. I don’t know if I will ever order from uber eats because of customer service. But I know I will never but from Dairy Queen EVER. They need to shut them down!! I was give to small slices of bread instead of biscuits, and 5 chicken tenders instead of 6. Didn’t even have enough money that same night to order anything else. Thanks uber for the refund I really appreciate your understanding of receiving ants and the fact my whole order was wrong and poorly packaged.