I don’t use USPS on my phone for anything but the informed delivery app at home and they killed the standalone app and rolled it into this app. Well the execution of the rolling up of that feature is poor. I have to login every time and might as well just bookmark and use the web page as that all this app seems to be is a repackaged browser with bookmarks to generic USPS pages. No login info for informed delivery or anything is saved from once the app is closed requiring that I supply login info every single time. With informed delivery it only asked me to login once in a while. I’m all for security but I miss the standalone app for informed delivery and dread this use of this cumbersome app. One has to be me to even get my phone to unlock so to then require a login every single time is ridiculous and with no ability to use your face to login it just shows how backwards the USPS has become - the extra money they got I hope isn’t being spent on this. No wonder USPS has become so slow, they are moving backwards in ease of function that is useful and forward with dysfunction just look at the delivery of items. This isn’t my bank after all - it’s simply telling me what is coming in the mail which it already is supposed to have emailed me hours before delivery not later/after the mail arrived sometimes before the mail but hardly ever before which begs the question why the additional login? I once got the informed delivery email by 8:30am at the latest now it might be 1:00 or 2:00 pm and I’ve already received my mail delivery most days which requires me to use the app even more to see if something is in the mail that day so instead of this service being a help it’s now junk email most days as it comes way after I get out mail and as it will always say there are several pieces of mail they have no picture of which in the beginning hardly every happened so one more example of moving backwards not forwards with technical and actual usefulness. Plus I don’t need all that other stuff as I have postage meter that I pay an arm and a leg for when we mail something USPS. JUST VERY DISAPPOINTED in having to use this app instead of the informed delivery app. I want informed delivery as a standalone app back instead of as function of this collection of USPS bookmarks that save no login info. Ok ok I’m repeating myself and I apologize but that’s usually the only way I get someone at usps to hear me when I talk to them. Very disappointed with them. They cost more than ever and service is way slower than it’s been in years. This app isn’t helping. Plus I don’t seem to be able to get it to take delivery instructions for most pieces of mail that may be large and require special handling as once was able to on most every package. Please bring back the dedicated informed delivery app and if you want to package a app full of bookmarks to your webpage that’s fine as I’m sure someone will is it but please keep what apps you’ve had.
Thank you for your time.
It is useful as quick links to the website, but that is about it. The “app” is not much more than a mobile website wrapper. They really need a complete overhaul and make a fully functional app that you can actually login into (and stay logged in) and manage your account, check informed deliveries, automatic tracking aggregation (like UPS and FedEx both have), etc.
EDIT: so, USPS eliminated the dedicated Informed Delivery app and forced us to this app, but failed to improve this app to make it useful or useable. The USPS just keeps showing its ineptness, failure at basic functionality. USPS just keeps providing reasons not to trust them (such as blatantly and deliberately contributing to voter fraud), not to mention directly pushing people to avoid them by making their services as difficult to use as possible.
This app is a complete failure, just like the USPS itself. It should have been privatized over 100 years ago.
One would think a tracking number would help to determine where your shipment went once it dropped off the face of the earth. After all- the whole point of a tracking number is to “find” a“package.”
Problem 1: Package goes missing for 3 weeks, so you go to the local P.O. To find it. “Oh, no,” you are told. We don’t “deliver” your “package.” You have to speak with another “receiving” location.
You can’t go there.
You have to call.
Their telephone number doesn’t “operate.”
If you want to speak with a “manager,” you’ll need to cozy up to an insider who will give you a “secret number” (“Please, don’t tell anyone I gave you this number”).
The Secret Manager answers the phone, I introduce myself, and the next thing out of her mouth is, “HOW DID YOU GET THIS NUMBER!?!”
To make a long story short- no package, no assistance, no answers.
I highly recommend UPS for all your shipping needs.
If you’re going to do away with the Informed Delivery app, then you should at least truly integrate it into the USPS mobile app. Presently it is just a button then launches a web page where I have to click sign in and then sign into your website. And I have to do this everyday to see the days mail. With the dedicated app I could sign in once and simply open the app each morning to view it. It didn’t require multiple steps and then having to enter my username and password everyday. Doing away with the dedicated app is the stupidest decision in the entire world of app development. What a great way to show how un-innovative you are and that you don’t care about making things convenient for customers. Just making it easier for other carriers to dominate you in the shipping industry.
This new USPS mobile app doesn’t allow you to to check a box to “stay signed in” for Informed Delivery. I have to sign in every single time I exit the app. This is a a nuisance. The stand alone Informed Delivery app has this option. Hopefully they can fix this bug before they discontinue the old app.
Now that I have to use this app because the stand alone version of Informed Delivery is gone I am really frustrated. If you navigate away from the Informed Delivery portion it signs you out.
FIX THIS APP SO CAN CHECK A BOX TO STAY SIGNED IN LIKE THE OLD APP.
Perhaps the dumbest app I’ve ever seen. Downloaded so that I wouldn’t have to log in every time I wanted to see my Informed Delivery dashboard. Turns out all this app does is take you a webpage to sign in. Closing the app requires a new sign in every time. I attempted to chat with an agent to see if I am missing the log in section. I filled in all the pre-chat required fields, hit “Chat” and was instantly told my chat was cancelled because there were no available agents. Could have told me that first? Fire Louie DeJoy instantly. He is wrecking the USPS
Last Friday I was waiting for my box to come than at evening I got Messge my box been delivered than I run to first Flor to pick it up nothing was in my mail box I get outside to talk with mail man to ask him where is my box He say he doesn’t know anything about it And his mouth smell alcohol I think he was drunk than I walk to post office sip 22204 I talk with manger he get my tracking number and my phone number It been 5 days nicer hear from him
What is it now, 1978? Chances are your television displays in landscape orientation, as does your cellphone and GPS. So, why would ANY app developer specifically sidestep the natural landscape orientation when twisting an app sideways. It makes it unusable for people with handicaps. But you knew that, and did it anyway. There’s a reason the United States is the lowest rated third world country on the planet… substandard standards.
Since learning of informed delivery, I was given piece of mind knowing when my packages would arrive. Now that it’s going away, I guess I’m having to go back to using a post office box just to ensure that my mail doesn’t get stolen. I’m sad to see you go. It’s been a pleasure. I only wish that it were possible to keep this service going for those of us that had been using the service for a number of years, like myself.
The Informed Delivery part is just a link to the website and you have type.in.your.log.in.every.single.time. Who still does this in apps? Please - in this day and age you should not have to do that. Why isn’t there the capability to stay logged in or use face or touch ID? The old app did, why can’t the new one? Too cumbersome to use regularly. Get text notifications instead if you want to keep track of packages.