Category Ranking History

Vrbo Vacation Rentals Category Rankings

Review Breakdown

Vrbo Vacation Rentals Review Breakdowns

Ad Intelligence on 4 Networks

Ad network creative preview
Network Facebook
Media Type Video
First Seen 133 days ago
Last Seen 1 days ago
Creative Count 123

ASO Keywords

Keyword Rank
vacation rentals 1
homeaway 2
vrbo vacation rentals 3
vrbo 4
verbo 5

Downloads

Apr, 2022
Worldwide
1M

Revenue

Apr, 2022
Worldwide
$0

Screenshots

Description

Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo. • SEARCH from over 2 million unique places to stay in 190+ countries • PLAN and collaborate with friends and family using Trip Boards • BOOK securely from your phone or tablet • TRAVEL anywhere and share trip details with your group • STAY FLEXIBLE: Vrbo offers free cancellation With the Vrbo app, you can: SEARCH • Browse vacation homes with pools, backyards, and all the room you need. • Find vacation homes you won’t find on many other travel sites. • Filter by what’s important to you and your group: price, location, amenities, and more. • See property photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart to easily save and compare places you love. • Invite friends and family to join your Trip Board and help you plan. • Leave comments and vote for your favorite properties. • Keep your trip conversations in one place and chat with your group from anywhere BOOK • Have questions? Message the owner or manager to ask about the property. • Book and pay securely on the Vrbo app with your credit card. TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline. • Share important trip details with friends and family by adding them to your trip. • Access your conversations and message homeowners from your device anytime. • View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14. Find the perfect vacation rental with Vrbo. Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

0 Installed SDK

Reviews

Be aware, this company is a con!
juli-HA on 2022-05-17
I am a seasoned traveler both internationally and domestically. I booked this property through Vrbo for the first time for an event that my family was participating. I payed fully and received confirmation 8 months ago, in September 2021. About 3 weeks prior to our departure, I reached out to the property owner to ask about the check-in procedure and found out the property was SOLD to SOMEONE ELSE with HIGHER PRICE after I HAD SECURED the place. Due to this international event that’s happening in our destination, there was ABSOLUTELY NO OTHER PROPERTY AVAILABLE and the price was about 3 to 10 times more compared to when I made this booking 8 months ago!!! I lost my sleep and appetite after this incident due to the stress to look for an alternative accommodation while the owner was telling me to cancel in order to receive the refund although she was the one who sold her property to other customer with the higher price. Finally we were able to force the owner to cancel the booking and receive the refund but there was no other property with equivalent condition existed. Vrbo told us that there was a guarantee system called “Booking with Confidence”. This means that Vrbo will make sure to give us an alternative property in case if the owner cancels the booking at their convenience. The only property that was available in their site at this moment was far from the event venue, and price was twice more than the original booking we had. The Vrbo rebooking team reached out and offered to pay the difference up to the same amount as what we payed for the original property (in writing), so we booked this new place with a great compromise on our end. HOWEVER, we haven’t got the difference payed back from the Vrbo yet and we were forced to depart for the trip without enough funding. I have been trying to reach out to Vrbo’s rebooking team, but never got reply other than the regular customer service saying our case has been in investigation AFTER THEY ALREADY OFFERED US TO PAY THE DIFFERENCE. I need the reimbursement for the difference that they promised as soon as possible, since we booked the alternate property ONLY BECAUSE they offer to pay the difference. I personally will never use their site ever again FOR THE REST IF MY LIFE. Is this site an AUCTION site? Even the auction site will not re-sell something to a new customer after they receive full payment and give out the confirmation TO THE FIRST AND ONLY BUYER. Wish if I knew. I have never been tortured like this in my travel history. Everyone I talked about my experience was so much in shock. This should not be allowed as a business practice. I truly hope they go out of business and do the favor to consumer if they can’t pursue what they offer. This is a con. Update: So the proper team finally contacted me and said they’ll follow through what they promised. I submitted everything they asked for, including our bank information. It’s been 2 weeks since then and again, I don’t hear anything!! I emailed them asking how things are going, but no reply!! Please,reply me email and tell me when you can send us the reimbursement!!!
Stay away
feEx857 on 2022-05-17
Follow up to previous review VRBO will leave you hanging. They have nothing to do with the property outside of advertising. So essentially, you can book property via the VRBO site or app, you will then be immediately charged. The property owner can then cancel your booking, then email you claiming that the property was already booked and that they will send a refund. Only catch is, they’ll never issue your refund and the property owner will then ignore all of your emails as well as VRBO attempts to contact them. As of this updated review, I made the booking on 2/17/2022. VRBO has dropped the ball and does not call or email customers back as they claim that they will. The only time you hear from VRBO is when you leave a review and they respond with a computer generated response. DO NOT USE this service. They will not help you at all and you will be left with a credit card bill for something you weren’t able to use. VRBO should be ashamed. False/misleading advertising as well as poor customer service. I am now scammed out of nearly $650 that, from the looks of it, I’ll never be able to get back…. I'm a first time user of this service and app. I was attempting to locate a property for a quick weekend getaway. I quickly found a place that was suitable and started to process to reserve it. However, itt came back with a notice saying that there was an issue with my card. I then checked all info, reentered the same info and was given the same response. I then got up and decided I wouldn't use this service betting that I didn't know much about it and regardless of the tv commercials, I'll use more traditional methods in securing a place to stay. Well an hour later I receive an email letting me know that my stay at this property has been approved and in this email I also received confirmation of payment. Puzzled, I looked for a way to contact the owner of the property. Upon contacting this individual, they responded by apologizing and telling me that the property was not available and that they are issuing a refund. My issue with this? VRBO doesn't make it known that once you click to book your property that you are interested in, your money is basically gone and you cannot get a refund unless the owner approves. VRBO needs to seriously make changes to it policies and procedures moving forward. I've deleted the app and I'll definitely not ever use it again. My ordeal was not major, however it has the potential to be. Upon reading other reviews, I would not recommend this site or app.
Horrible
M0LLY DTX on 2022-05-17
I’d leave 0 stars if I could their customer service is horrible and their policies don’t make sense and are stupid. Vrbo told me I’m not eligible for a refund because I didn’t call them the night of my booking? I didn’t know customer service was 24/7! How is that my fault? I waited until Monday because it’s a business day to call and inform them I wasn’t able to stay at the property that weekend and needed a refund. My boyfriend and I showed up, the owner never sent an email or text on how to get into the house or ever replied to my message through Vrbo. The calls went straight to voicemail and nobody answered the door. Their Ring was completely shut off. There was a package on the front porch with the owner’s name and their car parked in the driveway. I don’t think that’s normal... I sent them videos and screenshots of us trying to get in, the car, the weird package that had been there for God knows how long and they’re still unable to assist me. I’ve been asking for a refund for weeks because I never stayed at the property I had to drive all the way home. Imagine if I was staying somewhere out of state hours and hours away? They said they can’t help me because I didn’t call the same night I couldn’t get in so what? Either way, the owner of the property is not responding or cooperating! Customer service has tried calling themselves and it goes straight to voicemail for them too, they send emails to the owner and no response there either. Vrbo says “It’s up to the owner, they need verify you didn’t stay at the property.” There must be something Vrbo can do for hosts that do not respond! This is unacceptable. Did anybody at Vrbo come to think that the owner may have passed away in the home as well? I expressed my concerns about that too but nobody is helping anybody. I will never book with Vrbo again, Airbnb is better and more reliable, their hosts are more responsive. Vrbo needs to check in with their hosts weekly to make sure they’re ALIVE and ready for their guests. This is ridiculous. Give me my money back!
As a renter DO NOT USE
Dadbodboxer on 2022-05-17
I’ve used airbnb for my travel needs since 2012 or so. I found that the service fees we’re getting out of hand so I looked elsewhere. I tried vrbo for the first time and found a conveniently located 1 bedroom that I reserved for 8 days. Upon arrival i found the place not as clean as I’d like. I roll with it because the host let us check in early and it seemed to be cosmetic (mostly dust and grime that would take less than an hour to clean. The couch (sofa bed) was gross and went unused. A couple days into the trip we noticed problems with the electricity. We reached out to the host and he did not respond that day. We were left without lights in most rooms until the next morning. I followed up with the host the next morning and he did not respond for several hours. Around 530pm est i started calling customer service. They tried to reach the host but could not. They promised an interim solution of emergency lodging for two nights while the host resolved. As a travel care rep was doing that, the call disconnected. I then went through a cycle for 3 more hours of trying to resolve the issue, getting mysteriously disconnected each time. I had to give up that night. The next morning we called back and finally reached a travel care representative who seemed to care. She offered one night of emergency lodging, which we were willing to entertain, while the host worked to resolve the issues. Unfortunately VRBO was only willing to put us in a One Star hotel/motel for the night. We tried to work with them in good faith to get a similarly priced but more reputable option but they would not budge. At that point i had to cut my losses and terminate my stay early. I decided to work it out with my bank and my lawyer rather than continue playing vrbos game. If you are a property owner you might like this because they seem to gaslight renters into walking away from issues with the rental (basic cleanliness and working electricity is not asking for a lot). As a renter, stay in a hotel or a highly reviewed airbnb.
As a renter DO NOT USE
Dadbodboxer on 2022-05-17
I’ve used airbnb for my travel needs since 2012 or so. I found that the service fees we’re getting out of hand so I looked elsewhere. I tried vrbo for the first time and found a conveniently located 1 bedroom that I reserved for 8 days. Upon arrival i found the place not as clean as I’d like. I roll with it because the host let us check in early and it seemed to be cosmetic (mostly dust and grime that would take less than an hour to clean. The couch (sofa bed) was gross and went unused. A couple days into the trip we noticed problems with the electricity. We reached out to the host and he did not respond that day. We were left without lights in most rooms until the next morning. I followed up with the host the next morning and he did not respond for several hours. Around 530pm est i started calling customer service. They tried to reach the host but could not. They promised an interim solution of emergency lodging for two nights while the host resolved. As a travel care rep was doing that, the call disconnected. I then went through a cycle for 3 more hours of trying to resolve the issue, getting mysteriously disconnected each time. I had to give up that night. The next morning we called back and finally reached a travel care representative who seemed to care. She offered one night of emergency lodging, which we were willing to entertain, while the host worked to resolve the issues. Unfortunately VRBO was only willing to put us in a One Star hotel/motel for the night. We tried to work with them in good faith to get a similarly priced but more reputable option but they would not budge. At that point i had to cut my losses and terminate my stay early. I decided to work it out with my bank and my lawyer rather than continue playing vrbos game. If you are a property owner you might like this because they seem to gaslight renters into walking away from issues with the rental (basic cleanliness and working electricity is not asking for a lot). As a renter, stay in a hotel or a highly reviewed airbnb.
Negative reviews for Properties get censored
Soccerman177227 on 2022-05-17
VRBO does not take negative reviews seriously or complaints with properties. I left them a message two separate days and neither call was returned. On the third try, I was finally able to speak to someone but they were of no help whatsoever resolving the issue with the property I was staying at. They just blew it off and said to resolve it with the property manager that rented us the place. I used VRBO for an entire month renting about 6 different places and I will not be using them again. Lastly, since nothing was done about my serious security concern, I left a negative review for the property. After a couple days, they said my review didn’t meet the guidelines because I discussed security deposit pricing (one of my concerns) so I had the opportunity to remove that portion and resubmit which I did. They said they would review again but this time they waited about 3 weeks to respond again stating that it didn’t meet their guidelines. They didn’t give a specific reason either. This time when I tried to edit and resubmit, it stated that I was outside the window and could not post the review. This is a very shady practice for VRBO and I would highly recommend using a different app for your short term vacation rentals.
VRBO and the hosts are terrible to work with
DanaLee82 on 2022-05-17
I have had great experiences with Airbnb and Casago, in terms of customer service and flexibility. I booked my reservation with VRBO about 45 days before the trip and included the wrong dates. VRBO offers no cancellation refund within a 60 day window! Airbnb offers 48 hours to make changes! It says it is up to the host’s discretion after that. I emailed the hosts at Bella Sirena (will include their names later), less than 24 hours after I booked with them. They initially said they would allow me to change the dates. Then after sending some new dates, they changed their mind and said we could not change the dates!!! I paid over $1200 for this stupid 3 day reservation. The owners said they would refund me the $200 cleaning fee if I wanted to cancel, but would keep the other $1000. Remember, this is less than 24 hours after I made the reservation and it is up to their discretion. After the back and forth and my frustration, the owners asked for an additional $500 damage deposit!!! As if I’m going to damage the property. Never use VRBO! Always use Airbnb and Casago. The site and owners have always been helpful and they have reasonable cancellation policies. I have never been so disappointed in a company!
Wouldn’t recommend to my worst enemy
kungfushoegirl on 2022-05-17
Vrbo gave me a nightmare experience. The host for my stay in Amsterdam completely ghosted me leaving me stranded. Vrbo was unable to provide me with new accommodations as they assured me would be possible. Their app made it impossible to chat, none of the provided customer service numbers worked, I had to have a friend help login to my account on a computer just to get an international number that did work for me. I was not only told I would be completely refunded in 3-5 business days but that a stay free of charge would be found for me. When they sent me the options they could give me, none of them were even available and they kept putting on me to book a new place in order to move forward. I kept stressing that they weren’t giving me viable options and thus a pointless cycle continued. I ended up having to spend an extra $1300 to book a new place on my own wasting two full days of my trip because of them. I’m still waiting for my refund and have since gone through my credit card company to get a refund. Absolute worst service and I would never suggest anyone go through them unless you want to have your time and money wasted while they do absolutely nothing to make it right.
Southern Belle Vacation Rentals
dopeyjean on 2022-05-17
We want to start out by saying this was a beautiful clean place. Great location. Loads of kitchen supplies. We could not use garage. Small and not really easy to get into. Garbage containers all over also. We had to try and find parking spots. Some are free and some are not but VERY limited on both. They say this estate holds 10. Really with one king and 2 queens you are talking 8 people if they want to sleep together. Younger children can do sleeping bags or air mattresses. We were lucky to have 3 that used air mattresses. Thank goodness one brought her own and one at the house was OK. The third lost air first night, blew it up to try again and no luck so I texted to rental place. They told us to go buy one and send receipt. I told them absolutely not as parking was too scarce to move car. Would have like at least two rolls promised of TP for bathroom. 1/2 roll on main floor, 1 1/2 in all bedrooms was all that was left. What was left on roll when we checked in and one more. Single ply so with 8 adults we had to go out and get TP, Kleenex (none) and paper towels. Please check all above before renting.
Totally Awful
Best3of3 on 2022-05-17
If I could give 0 stars I would. I booked with a lady named Edith in March for my trip that’s in June. I did this three months prior to my trip so I had everything planned. Come May 3rd, I get a notification saying my stay was cancelled because she sold the house I would be staying at. I was furious. She gave a full refund but now my trip is less than a month away and I have to find a new place to stay. I called VRBO in hopes that they could provide some sort of compensation or inconvenience fee. I called once only to be hung up on and then a second time while waiting for 15 minutes. I was hung up on again. After the third time somebody finally picked up. Seeing as though most of the places are now more expensive. They could not do anything for me. They said all they could do is make sure her listings do not pop up as often. In which I responded that they should be totally taken off the app. They basically could do nothing for me after being cancelled on with less then a month before my trip. Absolutely awful service. Never again.

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