This is my second online order for pick up. My first order was canceled because the product wasn’t in stock. What I haven’t figured out is how I can get a confirmation email telling me that my order is ready and complete, when you don’t have a product in stock. So I thought I would try it again. Knowing that Walmart is a global corporation I thought, should be easy for me to order a television from San Antonio and have it picked up in Denver Colorado by my daughter. I was wrong, way wrong. That order was canceled as well. So I understand, sometimes you’re going to need to cancel an order for one reason or another. However, Walmart is absolutely the worst at notifying the customer that their order has been canceled. Sure, you put information in the app. However, once I’ve placed my order, I see no reason to go back to the app. And I’m sure I’m not alone in that. Walmart has all the information they need to notify me by text that my order was canceled. Twice now I’m telling you twice. I have placed orders with Walmart online for pick up. Gone to the store to pick them up only to find out that the order was canceled. This is a major inconvenience and really something that a company this big a global company like this should never ever ever do. You have the technology and the Manpower two notify your customers immediately when an order has changed. I hate to bring up the elephant in the room, but when I order from Amazon, if anything, anything at all changes. I’m notified immediately both by text and email. What is your problem Walmart is it, you just plain don’t care about your customers? I’ve taken the time to give you my thoughts. I expect some kind of response from somebody of authority to tell me what happened and What measures you are going to take to make sure this never happens again.
This app is not user friendly at all. Many items are priced higher on the app then they are in the store which is a rip off.
Many items are available in the store for pick up but on the app they say out of order. Pictures on the app always need to show ingredient and nutritional information for customer to view , which I have noticed is not the case.
Many times I have tried to place an order using the app and the only store it will pull up that I can pick things up from it’s 25 miles away which I know is not the case because I have at least three Walmarts within 10 minutes of my house. Somethings definitely off with the locator.
Walmart has a ways to go to get this app perfected like Amazon. The experience using the app is frustrating at best. Do I f do not use it too often.
I'm guessing all the event five star reviews are bots, because this app is now absolutely horrendous. before, it was extremely smooth and easy to see information about specific stores and find the aisle individual items are on. now, I'm not even sure I'm looking at information for the right store, and it won't show anything about where in the store an item is. and if you want any information about a store at all, it takes you to your browser, basically defeating the point of even having the app. extremely disappointing, as I had quite appreciated the old version of the app. this one has me shopping at competitors more often now
Since the recent update, The items in my cart no longer sync on multiple devices. We have always used multiple devices so our family members can add items to the cart for our weekly pickup. Nor can I see my full cart on a computer. Please look into this ASAP! Also maybe notify people how the new not user friendly app works….I almost had a pickup order AND items being shipped to me. I finally figured out that if you add something to your cart that does not say “today” it will be shipped to me. Not a fan, I can only imagine how the canned biscuits you almost shipped to me would hold up for two days in Texas heat. Please fix this app. Thanks
I despise the new update where now grocery and Walmart.com are not separated. Even when I check “in store” so many options for ordering something online come up as out of stock. I am a Mom of two toddlers and my husband is deployed. I do not have time to be swiping through HUNDREDS of options when looking for Deli Meat Ham and I certainly don’t have time to make multiple trips to Walmart throughout the week for some that “will arrive in two days”. I will absolutely use another store that has a more grocery accessible app feature just to save time regardless if cost is higher. Please change it back to grocery vs. online shopping!!
They take your money charge your card then cancel or say they are out of stock then you gotta wait 10 days for a refund. I need my wine and liquor for my business dinner I’m hosting guest from Tokyo now I’m gonna lose a multi million dollar account because they wanna get drunk in Sacramento California before the Olympics. I’m gonna pay and send some over weight white women cannabis to the store to make a scene in sweats and ripper slippers and demand justice and a refund. I’m devastated and only got $3.00 on my MasterCard. They just might lose The Rodriguez account luckily true hustlers stay cool with their connects.
* Pick up customers be notified before picking up!
I ordered an item I needed right away.
After I got an email the item was ready to pick up, I went to the store which was available
(Drove 10 moles since it was the only store available and delivery option was not available).
The store closes 11 pm and the customer service and the pick up kiosk closes 8 pm. So it made me driving for nothing and wasting time and gas.
They should notify about the different hours of pick up service. Or make the kiosk available with code like Amazon locker. After customer service person leaves, customers CANNOT PICK UP.
What happened? The app was just fine. Now they have combined the grocery shopping side and the order for shipment side into one search. So if you're not paying attention you're putting items in your cart for grocery pickup and when you go to check out you realize many of the items are going to be shipped. No longer shows my previously purchased items at the top of a search. I have used walmart grocery pickup almost since it's beginning. Long before the pandemic. I've never had an issue with the service. I have never been more frustrated since the latest update of the app.
Their service for pick up is all over the place sometimes I’ve had al my items there, but most of the time they’ll say something is out of stock just for me to go in the store and find it there fully in stock. It’s frustrating! What’s the point of pick up if I’m always going into the store? To add to this, recently, they forgot three things in my list and won’t allow me to issue a refund. Still other times there are obvious substitution it yet they fail to offer them to me. I won’t be upset if something is truly out of stock but most of the time they’re just taking short cuts.
I used to be able to shop along with my wife, both adding groceries to the cart from our own devices, and then place the order. Now that no longer works. Even though we are logged into the same account, it doesn’t link them together. What’s worse, I have a 12 Pro Max and she has a 12 Pro and we now have totally different apps from each other. Why break something that isn’t broken!?! Put it back the way it was. It is totally useless now.
Also, the version on the 12 Pro Max combines grocery pickup and regular shopping and it is a HORRIBLE experience. It is completely unusable.