With the old app for groceries pick I was able to choose which Walmart I wanted to deliver from. I live with a radius of two Walmarts they are both I am in the middle of both locations. The one that I am now getting my groceries carries less grocery products that I then one I use to get my grocery from. I chose to to have The unlimited delivery from Walmart when Covid hit to help prevent the spread of this virus. myself and others who live in my household have a compromised immune system when the items that I order are always supposedly out of stock or there’s no substitute supposedly.I then have to go out to the store to go purchase those items and they’re at the Walmart that I normally shopped at. I could never find half the items I’m looking for because it’s supposedly always out of stock half the time my order is incorrect and when you call the store to complain we always hear it’s because of the driver.
When I did call the store one time and make a complaint I was told by the store manager that they carry 40% less than the other stores. This app needs to have a way that the customer can choose between the two locations of stores as they do when they go for pick up. as I believe this is an inconvenient for me as I still have to run out and I’m paying $13 a month for delivery to make it convenient as well as protecting myself and my family members as well as your employees and customers.
The store that the delivery comes from where I have no choice to get my stuff, the managers and employees are always rude when you call to the store I’ve even shopped in a couple times to where I will prevent at all cost to go into that store that I will drive an additional 10 to 15 miles to avoid it.
Walmart needs to add where a customer can pick from the location when they are in between both or at least a 10 miles radius.
I get so irritated when browsing products. If I tap to open an individual product’s page, when I hit the X in the top left, it does not take me to the page I was just on previously (before opening the product’s page) - no, it takes me to some other page where I have tap into the menu I was in, and then scroll all the way down to get back to where I was. It is honestly infuriating that a company as large as Walmart has such a BASIC UI DESIGN FLAW, not to mention how long it’s been an issue.
Come on QA & UI/UX teams... Do better.
Free consultation: navigation is a hierarchy/outline. Top level is A, B, C. Next level down might be A.1, A.2, B.1, C.1, etc. A level deeper into each might be A.1.1, A.1.2, A.1.3, C.1.1, etc. When a user is down in C.12.45.13 (for example), and they “X-out” or “close” the page for C.12.45.13, a reasonable user could expect to be taken back to level C.12.45, just as they left it when they entered C.12.45.13. One way to infuriate a user is to take them back 2 or more levels in the hierarchy so that they have to wade back through all the clutter just to get back to where they were and continue their shopping.
They way this app is designed today is to irritating that I’m sure thousands of people just like me are so frustrated that they give up or cut their shopping short because it’s so time consuming and frustrating to actually shop or browse through the products. I’m tempted to never open a product’s individual page because I know I’ll have to restart my navigation journey just to continue where I left off after I’m done looking at the product.
I love the service, but there are two issues that need some serious work.
First, when ordering fresh produce, understand that the Walmart employee picking out your produce do not care about quality. I frequently get produce that has already (or almost) gone bad.
Second, they need to learn what is an appropriate substitution and what is not, or let us review the selections before sending it out. I expected they would substitute my selected item with a different brand of the same item. This is not the case. I got several items that, apparently, the Walmart employee thought was “close enough”. And the app doesn’t let you review the substitutions before your groceries are delivered - you have to choose ahead of time whether you want to blindly accept substitutions for items that are not available or have them remove the item from your list - without getting to review the substitutions. Again, if the substitute is just a different brand, I’m good; but if I ordered organic then I don’t want the non-organic version, or if I ordered jalapeños then I don’t want habaneros, etc. The customer needs to be able to review these substitutions before the groceries are sent out for delivery.
Last, there are NEVER regular delivery times available. If you want your groceries delivered you will have to pay the extra $10 (on top of the standard delivery charge) to get the 2-hour rush delivery. I have been using the delivery service throughout the COVID pandemic out of necessity, for about 6 months now, and there has not even once been a standard delivery time available.
Where do I begin. Let’s see, I ordered a pair of shoes on Friday for 41.95, canceled the order on Saturday, ordered another pair in a different size that same Saturday afternoon, it’s Sunday now, found the same shoes on Amazon for 30 dollars, tried to get walmart to match the price and they said they can’t do it, and on top of that I just saw that BOTH orders say “shipped”, they didn’t even cancel the first order and had over 24 hrs to do it. And never got the confirmation email they said they would send when item ships. All they did was create shipping labels and called it “shipped”. FedEx does not even have the packages yet. Smh. So just to enlighten everyone why Amazon is crushing Walmart in online sales, this is why. Poor customer service, terrible communication, and when they say “2day shipping”, in almost every experience for me that has been a lie. Lesson learned. Will never order from Walmart again. Just made me a Amazon customer for whatever I need. So save yourself time, trouble, and headaches. Find what you need anywhere else but here. I guess 1 Star was the lowest I could give.
This app doesn’t even deserve 1 star. Ever since merging with the separate grocery app it has became unbearable to order groceries from. My phone gets so hot from running the app I can barely hold it, uses up so much battery power I can not make it through an order without having the charger plugged into it, the app freezes up constantly, takes forever and a day to load a page, hesitates for seconds when I click add to cart, and crashes randomly. It takes me over half an hour to order groceries and I’m beyond frustrated. Whoever is running the engine for this app has done so terribly and you’d think a corporation with as much money as y’all do could at least have a decent app. Please go back to the separate apps to order groceries or something because this isn’t working.
Update: the issue was solved after two whole weeks but I haven’t received any kind of compensation for the time Walmart failed to provide the delivery service. Still waiting...
Original review: It was great util the delivery service I’m paying for stopped working. It’s been 12 days with that issue when checking out for delivery and they haven’t solved it or updated me as they said they would. I spoke with five different people on different days which they all said they would escalate to IT ( because they were not able to help me) but none of them did since the last one I spoke with each time said they didn’t see a report. They were not able to help me check out on their end and they couldn’t offer a compensation. A waste of time and money!
Omg unreliable in every dam aspect! How the hell there is no ITEM NUMBER NEXT TO MERCHANDISE
Plus size USA 5xl is size 18!
I want item identification so I can ask Walmart.com agents questions!
Now I am REMOVING APP AND WOULD DEFINITELY TRY A MORE ADEQUATE APP THAT HAVE ALL THE DAM DETAILS‼️
I am DAM VEX THIS SEWING MACHINE THEY SAID IS IN STOCK FOR IN STORE IS A DAM LIE BECAUSE I LIVE IN BROOKLYN AND THE ONLY WALMART I CAN GO TO IS VALLEY STREAM I WENT TODAY AND WASTED MONEY ON CAB FARE
I just updated this app to see if that IN STORE MACHINE IS IN STOCK AND IT STATES YES I JUST LEFT THE DAM STORE THEREFORE THIS APP IS USELESS AND I DON’T SHOP ONLINE!
I’ve gone to several stores that said they had a lot of x product and there’s none. Gone to same store checked app daily stated same stock for said item still no stock of that item in store. I’ve also gone to a store that has said out of stock and walked by an end cap and seen 12 of said item. Stock counter in this app is very unreliable. Small items I realize shrinkage happens but let’s talk twin beds and bunk beds stock says out of stock so why are there 4 twins on the shelf and 1 bunk bed on said shelf? Yeah app stock counter is inaccurate. Works great as a locator down to sections though which is really helpful in finding product.
Update: thank you for switching the app back to where I can locate where items are in the store and if it’s in stock.
I can’t locate where items are in the store. This helps me when I’m having someone else go to the store for me and I can just show them which aisle it’s on without having to be at the store.
I also can’t see if the item is in stock anymore. I don’t want to have to go to the store to see if they have it. I thought with COVID they wouldn’t want people going into the store to see if there is an item in stock or not.
This update is literal garbage. I don’t understand how your beta testers didn’t foresee this issue.
It actually is not good but not bad. I downloaded the app to compare prices with Amazon and to try the new Walmart Plus. For $98 annual fee, it has a lot to catch up on and for me still too expensive for what Amazon offers. First off, no family sharing. I mean, groceries are a family thing. We should be able to share the subscription to household. No student discounts: It would be helpful for college students who are taking more than 5 classes with no time to shop, but at $98 they cannot afford it. Availability. Reinforcement of tipping; does that mean that drivers are not paid as good as Amazon who requires NO tipping at all?