To start off, when you order things it automatically orders from stores without warning that it is not your home store. When you go to the store to check in, if you accidentally go to the wrong store there is no way to cancel the pick up and the store will automatically say that you have picked it up to make sure they don’t mess up their numbers. They are not sure whether or not you have actually picked it up, if someone else picked it up in your place, or if it is still on the rack. The number for the veterans store from their store number was not answered, so instead of curbside I had to go inside and talk to the customer service desk. It took forever for the manager to come to the front and find my package. The fact that she was not confident that the package was still in the facility or given to the wrong person was not okay. They found it but the whole process could have been avoided in the first place.
-When searching for items, if you sort from low-high price, it’s not accurate. If you scroll down far enough, it’ll begin again at a cheaper price and increase as you scroll down, over and over again.
-When searching for items, you can’t search within a specific price range.
-When searching for items, you can’t exclude out of stock items.
-When searching for items, you can’t specify a search for free delivery items.
For these reasons, I usually end up shopping at Target. Their app is a lot more user friendly. I save 5% with the redcard and target circle offers save me even more. Walmart, do better please.
Bought air pods online for store pickup at my local Fulton Walmart for $175. One air pod stop working within one week. Took back to the store for exchange. The in store cost was higher and there would not be an even exchange. So I was encouraged to do a return, repurchase them online again (even tho the sales associate had brought up to returns a new pair during the return process). I went online found them for my original cost and by the time I was ready to repurchase them the price (within5 minutes) had jumped to $199.99. Poor customer service e Walmart. Shame on you. This should have never been an issue.
.I am a blind user . I need voiceover for everything .It’s nearly impossible for me to edit substitution items on my iPad. If I swipe one way I can edit the top four items if I swipe the other way I can edit the bottom four items. While shopping for pants I need inches for waist and length not small medium large extra large. Also , it’s frustrating scrolling around trying to find item details when I want to know more information about an item. It is so wonderful getting my grocery items delivered. Thank you Walmart!
The new update makes it much harder to shop and price check. When I scan stuff in store it tells me the online price instead of the store price. The wallet needs work too it is outdated and is lacking simple features. You can only store 5 Walmart gift cards in the wallet but they don’t have an option to consolidate gift cards. Their terms say you can consolidate them by using them to purchase a larger gift card but when I attempted to do that within the app it told me that I couldn’t use the gift cards to pay!
2 days in a row, no one bothered to deliver my groceries. The local store didn’t bother to answer any phone number in any department when I tried to locate my delivery. Website/delivery customer service did answer the phone. They assured me they would look into it & call me back with a status within 2 hours. It has been about 41 hours now & still no return call. Don’t pay for the plus service, you will not get free delivery…in-fact, you won’t get any delivery
When you scan an item in a Walmart store you receive one price and when you get to the register the UPC code will not match up to what you scanned in your app and the price will be higher.
I have made headquarters aware of this and I have made one of the managers at the Glenwood Dr., Walmart aware of this and their answer to everything is that it’s an online price which is just a lie because they don’t want to deal with it
I find it very frustrating how the app displays and misinforms the user particularly when they want it shipped NOT “pick up only”. And then at the end doesn’t make it straight forward on how to remove the “pick up only” product.
Very very frustrated shopper!!
Just went to 1 star because I’m required to pick a nickname that is not taken. What a load of crap!!
I used to love using this app because if they didn’t have something I ordered they would substitute something else! Now even though you say it’s OK to substitute the item they never do they just leave it off the order! I order this food for my mom who is elderly and can’t get out of the house so when I order it I need it! So I’ve been rather disappointed!!!!
I have no idea how my stuff keeps getting delivered to the wrong address. How do you expect me to continue to order and pay for Walmart+ if you’re going to continue to deliver my order to the wrong house? I’ve spoken to the local store management and also to the Walmart.com customer support line and no one seems to have answers. I’m at my whirs end.