I’m tired of the app not specifying if an item is in fact out of stock or not. I do almost 90 percent of my shopping online because I cannot drive. So when I do an order for over $300 and HALF of my order ends up coming back “out of stock” I end up quite a bit frustrated. And don’t get me started on the substitute. Back when Walmart didn’t charge you extra for the more expensive item I was okay with allowing substitutions. But it seems like these days Walmart would rather you pay for the higher ticketed item by claiming the cheaper version is literally AWAYS out of stock? But when I send a friend to the store directly I get told the item is in fact IN STOCK. I don’t know if this is Walmart trying to scam people now because of inflation but it is getting very ridiculous. If I could give Walmart zero stars I would!
i’ve never had a problem with this app… the only issue i had was with walmart +, other than that the walmart app has helped me several times with ordering various items from the nearest location. the option for curbside (which is easy to figure out for those who are new to that method of picking up stuff they ordered) is available as well as delivery. customers can even check to see if what they are looking to buy is in stock or not depending on which preferred store address they enter in. its not much different from using the walmart website but its quicker to open if the app is downloaded and you can choose to stay logged into an account if preffered!
Incompetent. If I had to pick 1 word. Here’s some numbers for you Walmart. 1 Flagged me for fraud. Locked up $1800 of my bank, they canceled 3 of my orders. Spent 4 individual hours on the phone with “Customer I know everything service”. Reached and spoke with 0 Managers. Customer service cancels orders, and tells you everything different from what your confirmation email says. IT IS IMPOSSIBLE, to successfully order something through Auto Center. I was going to order all of my parts through them, but they messed up on the first order, 3 TIMES. Lost my business forever.
I was very impressed and satisfied with my delivery today. Out of all my experiences with Walmart delivery this is the first time that the delivery person called me and asked me where I would like my items be placed at he was very respectful and very helpful he made sure he asked if I needed help bringing them inside the gate. And if there was anything else I needed him to do and also made sure I had help bringing them the rest of the way as I had pet food that I could not carry. Walmart needs more delivery people like this. No complaints here
The Walmart app has a place for “special delivery instructions “. I live in a gated community so you need the gate code to deliver to my house. But when I click the “add special delivery instructions button” the keyboard does not come up on my phone. Today is March of 2023 and I have a iPhone 14pro running the latest software, so I can’t believe that the problem is Apple.
Walmart, your app need to ALWAYS work right. If you need help, call Amazon. They seem to be able to make it work.
Ok now today I get my order of one package of 12 pocket knifes for men. Novelty favors.
I get one In a huge box no less.
Where is the other 11.
I sent a message. It takes days to get response. When I go to the store I get grief from poor personal. That don’t care how they treat their costumers.
Now I will have to go back to the store. To take care of this issue. They will say go on line. I will say I did and no response.
This is what I go through.
Since I deal with a disability I thoroughly enjoy the ability to do my shopping online and have it delivered to my home. When I go shopping on my own, I am limited to what I can carry in a small basket. With the ability of having it delivered, I can order my full complement of groceries. I like the idea of Walmart, making money, the driver making money, and I have my goods delivered to my home. It is absolutely worth the tip!!
The app is actually great, prices are awesome and it even lists the per /oz cost to see what a better deal.
It’s very straight to the point. The deliver on the other hand can be tricky. In my area I always have to double check my order. Sometimes they forget stuff or get the wrong thing. But it’s actually gotten better on that end too. I haven’t had to submit a refund in the last 4 orders so they must of cracked down.
We’ve been using curbside pick up since before the pandemic. The orders are very very rarely inaccurate and unavailable items, also rare, are noted before the order is completed. I hear both of these are issues with other retailers. Produce and meat are always fresh. If there is a problem with any item, a phone call to a person who only handles returns gets you a refund quickly and cheerfully.
Can not get an order enter to ship to my house. The system wants me to pick a time and date , that is an extra charge. I do not want this. Tried to get help through chat and I know more than them. Kept asking useless questions just buying time!
Amazon here I come! I will not be aggravated by a dumb app. Note: you should train the people in the help area before you put them out there!