Search engine is subpar, bringing up unrelated, not even close items, sorting unusable, as among 400 other prices the best deal still hidden even if you set it to low to high.
But scanning improved a lot, store navigation and stock info also. I still find items not in stock in the store while in my hand.
Store pickup part is except. (Compared to old self)
Purchase history search and receipt scanning also got better. Why would I pay monthly fee for paying in the app for merchandise? If the line too long I leave the basket which I would take if it would work. Also if the search would be on top I could find the real deals so costumers would buy a lot more. But as I see 10 more years and we will be there. Costumer supports much better now but still bumpy. I wouldn’t release an imperfect app as it is ruining the brand, but marketing decided this way and one can see the development. So let’s hope it will be perfect one day.
I’ve updated this app and it is telling me certain items are continually out of stock when it isn’t true. I know this because I can have my mom look up the same items and she is able to add and receive them in her pick up order but it still to this day for 3 weeks now is telling me milk for instance no matter what milk I try to add to my cart they are all out of stock. My app also shows me on my phone screen I have 7 notifications in the app but when I open and check everything there are no notifications in Walmart. I’ve uninstalled it several times and nothing is correcting the issue. Major disappointment when I can’t even do a proper pick up order which is very convenient for me being a mom of 4 ranging from 1-7 years old not having to run into the store and do a grocery haul saves me a lot of time and headache.
I’m tired of the app not specifying if an item is in fact out of stock or not. I do almost 90 percent of my shopping online because I cannot drive. So when I do an order for over $300 and HALF of my order ends up coming back “out of stock” I end up quite a bit frustrated. And don’t get me started on the substitute. Back when Walmart didn’t charge you extra for the more expensive item I was okay with allowing substitutions. But it seems like these days Walmart would rather you pay for the higher ticketed item by claiming the cheaper version is literally AWAYS out of stock? But when I send a friend to the store directly I get told the item is in fact IN STOCK. I don’t know if this is Walmart trying to scam people now because of inflation but it is getting very ridiculous. If I could give Walmart zero stars I would!
I have never went to another Walmart that I locked locked up in Lonoke Walmart… they are so kind to me and to their customers I had cancer and then I will sepsis loss of use of both my legs got to use that one back …very handicapped… they help me ever way they can….. it is easier for me to do pick up and then my grandson who’s in his 20s helps carry them in …my orders are always good… things are not messed up and if they have to make a change, it is always a good thing. Thank God for that Walmart. The people in the lonoke Walmart pick orders are so very nice!!!The women are so kind and helpful!!!!!I haven’t went to another Walmart Store except for the one at Stuttgart .. one time…. Lonoke employees care… I have been disabled for 4 years… and they help me so much💙♥️
Several times I’ve done online orders for same day delivery and each time either one or more items that say they are in stock will magically not be In stock 20 minutes before the delivery time. As of now it’s been 3 weeks and my refund still isn’t in my account and this has been consistent with Walmart. They say to call your bank but the bank will be told by Walmart that there is no refund to process. Over $200 just sitting in limbo. Shame on Walmart and their online team for this consistent issue. Since my last cancelled order, I now no longer use Walmart services. Go to Wegmans and Target if you want to order things and actually get them delivered, or at least get your refund when they cancel the items.
I am a faithful customer at Wal mart in Mansura, la. I always have to plan to go at hours that are either very early in the morning or late at night as be hopeful that I can get one. I went today and there were none, they were being used. I spoke to an associate and he said there were only 3 working. I am handicapped and live 12 miles away. I can’t afford to go back and forth to try to shop and be unsuccessful. Is there anything you all can do? Maybe a system to reserve one at a certain time? A corporation of your size and this is what you have to offer for your handicapped customers?
Incompetent. If I had to pick 1 word. Here’s some numbers for you Walmart. 1 Flagged me for fraud. Locked up $1800 of my bank, they canceled 3 of my orders. Spent 4 individual hours on the phone with “Customer I know everything service”. Reached and spoke with 0 Managers. Customer service cancels orders, and tells you everything different from what your confirmation email says. IT IS IMPOSSIBLE, to successfully order something through Auto Center. I was going to order all of my parts through them, but they messed up on the first order, 3 TIMES. Lost my business forever.
I ordered a printer yesterday After 12 minutes I got a notification that my order was cancelled “due to unusual account activity”. Why? I’m ordering again and we’ll see if this will succeed! I rarely use the walmart app because unlike the Amazon app, when I click on an item I’m interested in, it opens a tiny popup to show the details of the item. Why not a full page and a back arrow to go back to the previous page after looking at the details of the item? Update: that little popup window is NOT just for the item I’m interested in! Other items are in there too!
I tried to buy this exact item at the Walmart in Vernal, Utah. I asked the associate if they matched their online price. He said they did and rang up the item. It required a manager to approve the price change. She said they no longer match their own online price. She told me to purchase the item online and make another trip into the store to pick it up. Way to go Walmart. Hopefully you close this store so Target can serve the fine folks of Vernal. Missed opportunity.
I love my Walmart store. I’ve been going to it since it opened 20 years ago. When I go out of town and go to other Walmarts, I’m shocked at the difference especially in Baton Rouge where my family lives . My Walmart in Tiger Point is very organized, well stocked and everyone who works there seems to be happy and very helpful. Always a positive experience. And it speaks volumes, when you see people who have been working there since they opened. Good Job TP