Good luck to all of you who someday wish to take your Zelle “privileges” to another bank that is off the “known banks list” using your debit card and same phone number. This company uses a trash security system that quizzes you on randomly generated and illogical/false information pertaining to your identity, probably from some third party company. If you have any issues with the app and want some help from “support” you may get redirected to a higher department (fraud team) where they will give you the “security quiz” to “prove” your identity. Good luck passing a test you are completely unprepared for every single time you take it (I know because I have failed my own test multiple times!!!! Smh). The trash test will ask you colors of your car and then present answers that the dealer didn’t even sell it to you as. For example: Champagne Silver is not Silver, nor will I or anyone with color vision call my car Silver, and yet this “seems” to be the correct answer generated. They will also provide me more logical answers like Tan or Gold, but do you see the issue here?! Now once you fail the test they will then PERMANENTLY LOCK YOUR ACCOUNT, for a duration of what their “support” said and I quote, “could take weeks”. So now in my case, I desperately need to send someone money, i have been on the phone with “support” for an approximate total of 2+ hours of my time over the course of 2 days, and I am no longer eligible to use a reputable bank’s (TCF Bank’s) debit card on my account which I had previously had set up and was working with this account before. Before this, I simply deactivated the same debit card on the app, because I only have one phone number with data plan, and I wanted to use the same number with a different bank, but now plans changed and I wanted to use this card again. Instead they treat me like some “stranger danger”, because of some bogus quiz and PERMANENTLY LOCK ME OUT OF ZELLE MOBILE APP!!!! I turn to these jerks for help, but before they can provide some, I have to take some broken, illogical, random quiz with answers that the “support” cannot even pronounce to me, and I have to guess every answer right out of 5 or more questions in order to get “help”!!! What a joke! How pathetic?! I am so angry right now over a faulty product/service. Let me go waste my time now working to free up my other Zelle accounts with 2 other banks (Linked to the same person, ME) that are on the list, in order to use this goofy app through the banking web. What an inconvenience?!!! 0 stars really..
Sure, maybe Zelle works with YOUR bank, but does it work with the banks of people you want to send money to?
My mother wanted to send me some money and asked me to install this because her bank is currently trying to bully customers into transferring money this way.
I was totally unable to sign up. Their crap system just says “unable to process, please contact support.” When I did, I spent forty minutes on hold, talked to two mumbly people with mouths full of PR verbiage instead of answers, and was eventually told that there’s nothing they could do to get me some money. They had several theories about why, but had no interest in looking into the problem and, yanno, solving it. Because “Gosh, we don’t know what’s wrong with our computers, and we have no interest in finding out” really makes me want to trust them with my money and my financial information.
Their second-tier tech support rep’s suggestion was that I should open a new account with a totally different bank if I want to get money through Zelle. Sure, that’s totally a reasonable workaround for customers. Instead of transferring money from her account into mine, all I have to do to get money from my mother is install an app, partially sign up, spend almost an hour on the phone, go out and establish a new relationship with a different financial agency, wait for that to become active, and hope that, once I’ve established this relationship, Zelle won’t screw up that time.
I had an account with Zelle, I don't know what happened and the account was deleted I have been trying to access again to receive some transfers, I uninstalled and reinstalled the application, then I tried to create an account and it cannot find the bank, so it takes me to enter the information of my debit card, it tells me to scan the card, which does NOT happen, then I proceed to enter the information manually and at the end the number screen it does not disappear by tapping on another part of the screen and it does not allow me to select continue. I called customer service and they tell me they can't help me until I'm registered, but the system won't let me continue. Btw I have an iphone Xplus and I don't have the zoom active.
I only downloaded this app because I had several customers asking me if I excepted this is a form of payment I couldn’t even create an account every time I try to use my bank card to create an account it just goes back to the previous page where it asked me to enter my card information. Then going to the next page to enter my address I enter my address and it just goes back to the previous page telling me to re-enter my card information. There is no where where you canClick a help button or anything if they have this bad of customer service I won’t be trusting this as a secured method of payment between my customers and myself!Get it together or don’t create an app if you don’t have the resources to create an app that handles peoples money!
My daughter tried to set up a Zelle account. Jason was rude! All he had to tell my grown daughter was that because our phone carrier is in my name (mom) she can’t set up an account. My daughter is 18 and a student. Jason asked her what her phone carrier was and being a bit confused, my daughter asked me and I told her. Jason (I’m glad all of this was recorded) Jason wanted to know who my daughter was talking to. Jason, next time open your mouth and speak clearly! My daughter told Jason who she was talking to and he says, “that’s not what I’m asking.” What?! Really?! So, no Zelle. My daughter successfully got a Venmo account! Jason needs to be taught proper customer service and how to speak properly.
This must be by far the worst money transfer system I have ever used. I have 2 different Banks that I use 2 different phone numbers and 2 different emails for that purpose and yet I was not able to receive the money that was sent to me. In order for me to figure this I ended up completely deleting 1profile from my primary bank. Zelle customer Support just isn’t helpful because they have no access to your bank account and your bank will tell you refer to Zelle or the sender bank. All I can say is use Venmo, it’s quicker and the process is much easier. On Venmo I have connected 2 bank accounts, 2 debit cards and 1 credit card with out a program and sending money is seamless.
So I tried to download the zelle app to sign to use with my credit union account which doesn't have zelle.
I was informed by their support associate that I will need unique email address and unique phone number to set up.
One of my banks have the zelle mobile app connected to my phone number so I need a whole new phone number to connect to another bank account!
Stupid and makes no sense!! How many Americans have more than one phone numbers? But there are many Americans with multiple banking institutions.
For anyone at Zelle to not think about this before is beyond me.
Tried to sign up to use Zelle plug in my phone number and my account is locked how can that be I never had a account so I call support to figure out the issue and I get connected to Amber on second level support and she pretended something was wrong with the phone to hang up on me how I know 1 the phone hung up to fast after she said hello is anyone there means she planned to hang up 2 my phone wasn’t muted I was on speakerphone 3 I worked in a call center just like her and I use to pretend something was wrong with the phone to just hang up
I’ve had this app for over a year now. I have to account from two different banks. One bank works beautifully but DO NOT GET THIS APP IF YOU HAVE CAPITAL ONE!! These two apps with throw you into a loop of Capital One sending you to Zelle and Zelle sending you to Capital One. Neither app providing the option to ACUTALLY MAKE A PAYMENT. Pleeeease fix this, I’ve gone so long without saying anything because I was convinced that I simply couldn’t figure it out. But after speaking to a few different people THIS IS AN ISSUE!!!
I tried to set up Zelle with this app. It gave me a message saying that my account (with Bank of America) was already signed up with Zelle and that I should access it through my bank’s app.
I signed into my bank’s app and tried to access Zelle there, only to be told my account is ineligible for Zelle.
So which is it? Am I already enrolled, as this app claims, or am I ineligible?
It’s been a complete waste of time trying to get this set up. The app is clearly conveying inaccurate and misleading information.