I only used the app for a short time. I sent a couple of payments to my brother and mother done their bank uses them. I never received any money. One day I tried logging into the app and it wouldn’t let me. I called support and was told my account was deleted because I broke terms of service. I was shocked. I had only used the app a couple of times. When asked what term or policy I broke the support tech got angry with me and said “why don’t you read the terms and services! It’s on the website!” I then asked if there is a reason noted on my account you can provide and they snapped back at me and said, “they don’t need to give you a reason, the app is limited and they don’t have to give it to anyone.”
Well, fine by me. I only used it to give money to my mother and brother. I will find another method.
Tried to try this app out due to me selling different things online and thought this would be a more better way to do business but it’s totally NOT I’ve never had to send money to receive money with any other app besides this one tried emailing the customer service support to refund a buyer their money they didn’t want to release the money back, tried to tell me to borrow the money from a friend or family member to get the payment released in order to send the money back to the buyer I’ve never had to go through this much hassle over a money app that suppose to help make doing business easier worst app I wouldn’t recommend it to any one poor customer service whoever responds to the emails are very rude doesn’t have any customer service at all.
Look just because the banking app offers you Zelle, doesn’t mean that you shouldn’t have access from your zelle account. The reason why this is such a huge issue, is that when you send money through the app to someone who has only been using zelle in their bank, it gets sent to their zelle account where money is stored. OH HOW CAN YOU GET THE 100 DOLLARS???? You can’t because they decided to ignore such a flawed loop for years now. Money is completely trapped there unless you have a bank that doesn’t support zelle, so then it lets you log into the account. Other than that, you can’t get money out, really great job for having such terrible design and flawed thinking.
I honestly don’t know how this app has 4.8 stars out of five I haven’t seen one good review yet which I should’ve read before I downloaded it but I did like this app at first until one day I tried to login with my phone number and it said that I was restricted and to call customer service. I Called Customer Service and spoke with a lady that I could barely understand just to tell me she didn’t know why I was restricted but that I just could not use the app anymore and to contact my bank which is ridiculous because my bank has nothing to do with Zelle and wouldn’t know why I would be restricted. Don’t waste your time with this app!!!
For my first experience, I had to ship the item before receiving payment, pay $500 to upgrade my account because $1,000 is apparently too much for you guys to trust, and THEN pay $800 as some sort of insurance fee with nothing but a HOPE I’ll get the sum $2,300 back.
I’m the one who sold the laptop and I had to shill out $1,300 to get paid $1,000.
None of this process showed in the app during this nonsense and it was all done over email which seemed super sketchy.
Whole process took a week.
Use Venmo, PayPal, or even cash app instead.
If I could rate lower I would.
Save yourself the time and energy— just download Venmo. It is easy, free, and will actually allow you to create an account in under 10 minutes and begin to use it. Honestly, even a carrier pigeon would be more effective than this absolute waste of hard drive space.
The app will not allow for new account creation if you are not an active member of chase or one of their member banks. Just don’t bother trying.
So this can apparently only be used if your bank offers it or you have specific phone carriers because I spent an hour between the app and the customer service line and got told that it won’t work with my bank, or my phone BECAUSE of the phone carrier I have, so thanks for that! Completely useless and absolutely ridiculous that you have to have specific phone carriers to use the service, just wow! Would give zero stars if possible!
I’ve been unable to use Zelle at all for four months now because there’s a bug in the “add debit card” view where the “continue” button completely disappears when the virtual keyboard pops up and you can’t ever access “continue” to actually finish adding a new card. Second level technical support confirmed this bug with me on the phone back in September but they’ve yet to fix anything like they promised. Unacceptable.
Just spent a half hour on trying to enter a friend with a Zelle account as a new payee. Keeps sending me back to my bank’s app, which has Zelle integrated. Almost there, I think, after a whole lot of faff—and I’m stuck where it’s asking me for some account number. WHAT aacount number? How about you articulate stuff? Good grief. You couldn’t do more to make me hate your app if you tried.
I have quite a few contacts in my phone linked through Zelle who have completed their Zelle registration and enabled email and text transaction notifications as have I. However Zelle repeatedly sends me an error message stating the user I’m trying to transfer with is not on Zelle. This is very confusing and extremely frustrating. Until this is fixed I will be using venmo.