I would give it no stars if I could have written the review. I will never use this app again. My son sent $500 to me to help cover funeral services for his grandmother. He accidentally mixed the telephone digits up but hit send before he could stop it. He notified Zelle & the person the money went to right away. Zelle did nothing to help retrieve the money. They didn’t even contact the person it went to and request they return the money. My son was out $500. Any other money app would have suspended rights to use Zelle or refunded his account.I now use PayPal or Venmo and suggest you do the same. I noticed anyone on here who has lost money and want refunds the developer does not reply to review. I don’t want to hear you’re sorry. I want to hear that my $500 will be returned. I will tell everyone I know that this is a scam and Zelle takes your money which is why they can afford to be a “Free” app. Free, my backside!
I had tried Zelle out a few times for some online purchases from art shops, it works fine until one attempt I made for a $500 purchase never made it to the recipient. I double and triple checked with the person if they had received the money but nothing went through, turns out Zelle had been having app troubles where the money would be withdrawn from the senders account but not sent to anyone it just “disappears” (very sketchy if you ask me). Upon contacting Zelle’s customer support I received information that the money would be refunded in 5-7 business days, once that didn’t happen I called back and they said it’s going to be 10-30 business days actually. So I’m writing this review on day 29 of waiting for my refund to just warn others that these inconveniences can happen and can be very bad if someone were to need that money to survive.
There’s no way to unlike your card information when you want to and that’s very scary and skeptical because technology and apps sometimes has a mind of its on. Other money apps have options on where you can UNLINK your card for safety reasons. Another thing, when I called to delete my account because that’s literally the only way to unlike personal information, they were upset at me for asking to delete it for my safety concerns. If you want to receive or request money, the apps need your full name saved within the phone number that is being used. So you must go and change everyone full name with their number. I feel like they should honestly make changes.
I needed to set up a Zelle account in the app to accept a $3500 transaction. Jumped through all the hoops. No money showed up in my bank account. No activity showed in the Zelle app.
Waited a few hours. Still nothing pending.
Called for help. After a long wait and multiple verification steps was blown off with the instruction to get the sender to send it again despite the non-existent tracking on the first transaction. Asked to speak with a manager. Was disconnected.
I understand some times things go awry. But, I expect for there to be an electronic trail with my transactions. If not, it should be a big red flag.
I can’t trust them.
I use the Wells Fargo app to send and receive money via Zelle. I haven’t been able to access the zelle feature through the app bc it keeps giving the same “temporarily not available” message. I then try to login to the actual Zelle app itself and after putting in my phone number the app tells me to use the zelle feature through my Wells Fargo app 🙄. Doesn’t give me any other options. Idk if zelle’s servers are down or what but it’s been a couple of days and no update or anything from zelle. At this point I’m just going to use Venmo and Apple Pay
Do not use this app because it discriminates against local banks and those who use it. DO NOT INSTALL THIS APP! I wish I could give a zero star rating.
I called their customer support and was answered by representative named Vince who promised to provide me with an excellent service. But didn’t because he said their company discriminates against local banks. They only prefer big banks like: Chase, Capital One, etc. If you are send or request money to someone who uses a local bank, they will not allow you to do so!
Downloaded the app, approved notification, location and Bluetooth access (full access), tried logging in and receive a banner on the bottom stating “an error has occurred” with no other helpful text. I tried deleting the app and restarting / reinstalling the app and receive the same error message. I am also receiving this error message when I try to sign up for a new account. This app is completely unusable in it’s current state.
I have Wells Fargo and apparently Zelle doesn’t let you use their app to transfer money anymore. With this being said, it is much more difficult to access zelle through my bank account. With how it is directly linked to my account it is actually easier to just wire money directly through my bank than use zelle, so that is what I have resulted in doing along with using other apps that are easier to access. Sorry Zelle!
Doesn’t let me put in my credit card since I don’t have a bank. I use a load and pay debit card and after typing in everything correctly, it sent me an email that I added a card, but on the app it says that card details are incorrect but I even used the camera to automatically do it just in case. Please fix this! (Update: it f****ing permanently blocked my account after trying to put my card number in!)
I wasted my time downloading and creating an account and uploading my debit card. Later they come back and tell me “oh!, by the way, the telephone number you gave us is no good”. Which is my phone number I was on the phone with them with! And which is my personal phone number OF RECORD with MY BANK.
It’s just awful user experience and careless design. I wasted an hour because of these people.